Kelly Imes
Waynesboro,PA
Summary
I am a highly motivated and committed Medical Assistant applicant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
I am hardworking and passionate about my career with strong organizational skills eager to secure entry-level medical assistant position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Residential Program Supervisor
Keystone Human Services
Harrisburg, PA (Chambersburg Area)
03.2020 - Current
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Improved program quality by developing and implementing individualized service plans for residents.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
- Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Collaborated with multidisciplinary teams to coordinate services that met each resident''s unique needs and goals.
- Boosted overall program efficiency by analyzing data trends, identifying areas for improvement, and implementing necessary changes.
- Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
- Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each resident.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Assessed potential new clients'' suitability for the program during intake interviews or evaluations, ensuring proper placement within the residential setting based on their needs.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
Production Supervisor
Walmart
Hagerstown, MD
08.2018 - 03.2020
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of 12 production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Managed internal operational standards and productivity targets.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Built relationships with customers and managed accounts to drive revenue and profit.
Special Education Teacher Assistant
Lincoln Intermediate Unit #12
New Oxford, PA
05.1998 - 05.2018
- Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Implemented data-driven instruction, using assessment results to tailor teaching methods to individual student needs.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Utilized assistive technology tools to help students access curriculum materials more effectively.
- Developed creative lesson plans tailored specifically for diverse learners within the classroom setting.
- Coordinated closely with other educators to provide consistency in instructional approaches across multiple classrooms.
- Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
- Promoted emotional well-being among students by providing guidance on navigating personal challenges while balancing academic demands.
- Assessed student abilities through various formative measures leading towards appropriate goal-setting initiatives.
- Communicated effectively with parents to discuss student progress, challenges, and areas for improvement.
- Implemented evidence-based teaching strategies resulting in improved overall classroom performance and increased student success.
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided mobility and personal care support to students with physical limitations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped classroom teachers achieve instructional objectives.
- Maintained safety and security by overseeing students in recess environments.
- Escorted students to different school locations to provide ongoing assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Observed students' performance and recorded relevant data to assess progress.
- Collaborated with teachers and specialists to assess student progress.
- Provided individualized reading, writing and math instruction to support student development.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Adapted equipment and technology, boosting student engagement and motivation.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
CNA
Piney Mountain Nursing Home
Chambersburg, PA
02.1996 - 06.1998
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 3+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
No Degree - Elementary School Teaching
Wilson College
Chambersburg, PA09.2009
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA06.1992
Certification - Marketing
Franklin County Career And Technology Center
Chambersburg, PA06.1992
Skills
- Behavioral Intervention
- Crisis Management
- Training and mentoring
- Individualized Support Planning
- Delegation Abilities
- Site Inspections
- Written and verbal communication
- Positive working relationships
- New staff orientation
- Regulations and compliance
- Client Advocacy
- Facility Management
- Resident support
- Task Prioritization
- Time Management
- Organizational Skills
- Reliability
- Goal Setting
- CPR/AED
- Team Collaboration
- Adaptability
- Interpersonal Communication
- Certified in CPR/AED
- Self Motivation
- Interviewing skills
- Team building
- Effective Communication
- Continuous Improvement
- Multitasking
- Problem-Solving
- Decision-Making
- Teamwork and Collaboration
- Proficient in microsoft word/some excel/Power point
- Adaptability and Flexibility
- Professionalism
- Active Listening
- Problem-solving abilities
- Staff Training
- Time management abilities
- Written Communication
- Excellent Communication
Certification
- Certified CPR/1st Aide trainer, Red Cross of America - current
- Certified Medication Administration Trainer, Keystone Human Services - current
- Vet lab Training - current
- Certified nursing assistant , piney mountain nursing home - 1996-1998
Timeline
Residential Program Supervisor
Keystone Human Services
03.2020 - Current
Production Supervisor
Walmart
08.2018 - 03.2020
Special Education Teacher Assistant
Lincoln Intermediate Unit #12
05.1998 - 05.2018
CNA
Piney Mountain Nursing Home
02.1996 - 06.1998
No Degree - Elementary School Teaching
Wilson College
High School Diploma -
Waynesboro Area Senior High School
Certification - Marketing
Franklin County Career And Technology Center