Kelly Ingle
Grundy,VA
Summary
Experienced medical coder and biller with a strong track record at Town Center Urgent Care, specializing in compliance and claims processing. Demonstrated success in improving operational efficiency through advanced coding software while maintaining exceptional billing accuracy. Expertise in ICD-10 and CPT coding principles, complemented by robust customer service skills, ensures optimal outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical coder/ Biller and Back up Registration
Town Center Urgent Care/ Ultra Health
Grundy, VA
12.2022 - Current
- Reviewed medical records for accurate coding and compliance with regulations.
- Assigned appropriate codes to diagnoses and procedures for billing purposes.
- Collaborated with healthcare providers to clarify documentation discrepancies.
- Utilized coding software to enhance efficiency in claim processing.
- Maintained up-to-date knowledge of coding guidelines and changes in healthcare laws.
- Assisted in resolving billing inquiries by interpreting coded information accurately.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained high accuracy rate on daily production of completed reviews.
Office Administration
Buchanan Surgical Associates
Grundy, VA
01.2016 - 10.2020
- Answer phones, schedule patents, and referrals to other specialists.
- Send medical records to primary care physicians and fulfill any medical record requests.
- Register patents upon arrival, verify insurance and collect copayments from patents.
- Process the daily closing which entails sending reports to the central business office and the accounting office, and preparing the bank deposit.
- Other miscellaneous duties requested by the practice manager or the physician.
- Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
- Ensured compliance of company policies in all areas of office administration.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Served as a liaison between the clinical office and other medical facilities when needed.
- Assisted with daily office operations such as filing, photocopying, data entry, and mailing.
Office Manager
Dr. J. N. Patel General Surgery
Grundy, VA
07.2012 - 12.2015
- Process insurance payments from a variety of insurance providers and apply the payments to patient accounts.
- Experience in reading and processing explanation of benefits from multiple insurance providers.
- Process the daily bank deposit.
- Research patent accounts and patent records pertaining to the financial aspect of the patient charts.
- Assist in registration of patents, setting up new patent charts and scheduling patents.
Patient Account Representative
Mountain State Health Alliance
Johnson City, TN
03.2011 - 07.2012
- Process insurance payments from a variant of insurance providers and apply the payments to the patent accounts.
- Experience in reading and processing explanation of benefits from different insurance providers.
- Process electronic bank deposits to multiple bank accounts.
- Research patent accounts and patent records pertaining to the financial aspect of patient charts.
- Knowledgeable in Allscripts and Seimens Imaging.
Human Resource Administration, Recruiter and Benefits Coordinator
Advanced Call Center Technologies
Johnson City, TN
06.2003 - 10.2010
- Maintain company turnover reporting for multiple locations.
- Process all ADP Totalsource including status changes, department changes, promotional changes, compensation, W-4 updates, direct deposit changes, and terminations for multiple locations.
- Maintain personnel profiles in ADP Totalsource for approximately 2,500 employees.
- Maintain FMLA/ LOA paperwork for all hourly employees.
- Maintain worker's compensation files for the Tennessee location.
- In the absence of the HR Manager-represented the company on unemployment hearings.
- Application evaluation, interviewing, hiring, and orientation of new employees.
- Report company spreadsheets to payroll, and benefit presentations for all full and part time employees.
- Community involvement that included managing blood drives for the American Red Cross, organizing company picnics, serving on the company's Peer Council, and assisting with fund raising efforts for the Charites such as American Diabetes Association and Second Harvest Food Bank.
Education
Associates Degree - Medal Coding And Billing
AMERICAN ASSOCIATION CERTIFIED PROFESSIONAL CODING
Via Online11-2025
General Studies - Business
Grundy Senior High School
Grundy, VASkills
- Medical coding
- Compliance standards
- Claim processing
- Healthcare documentation
- Data entry accuracy
- Customer service
- HIPAA compliance
- Medical record security
- Claims processing
- Medical software proficiency
- Medical billing
- Medical terminology
- Procedural coding
- Insurance coding (ICD-10 and CPT)
- Medicare insurance regulations
- Medical classification systems
- Anatomy
- Insurance verification
- Insurance claims analysis
Awards
- Dean's list
- Joseph Hern Award for high honors in business management
Certification
CPC 02177340
Accomplishments
Deans List
References
References available upon request.
Timeline
Medical coder/ Biller and Back up Registration
Town Center Urgent Care/ Ultra Health
12.2022 - Current
Office Administration
Buchanan Surgical Associates
01.2016 - 10.2020
Office Manager
Dr. J. N. Patel General Surgery
07.2012 - 12.2015
Patient Account Representative
Mountain State Health Alliance
03.2011 - 07.2012
Human Resource Administration, Recruiter and Benefits Coordinator
Advanced Call Center Technologies
06.2003 - 10.2010
Associates Degree - Medal Coding And Billing
AMERICAN ASSOCIATION CERTIFIED PROFESSIONAL CODING
General Studies - Business
Grundy Senior High School