Kelly Ingram

Managed multi-line phone system, efficiently transferring emergent and non-emergent calls to appropriate departments.

Retrieved patient information, including room and phone numbers, to assist healthcare providers.

Paged doctors and coordinated communication with transfer centers and on-call providers.

• Created daily schedules for on-call providers, ensuring proper coverage at all times.
• Monitored organizational alarms to maintain safety and prompt response.
• Issued visitor passes while addressing inquiries and directing guests to their destinations.
• Responded to overhead medical alerts, including code blues and stroke alerts, ensuring rapid response.
• Trained all new employees5

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Payroll

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Managed approximately 100 incoming calls daily along with emails and faxes from customers.