KELLY INNOCENT
Orlando
Summary
Dynamic Medical Assistant with extensive experience at Allergy Asthma Center of Orlando, proficient in phlebotomy and patient education. Adept at enhancing patient satisfaction through effective communication and administrative support. Recognized for maintaining accurate medical records and facilitating seamless patient flow, ensuring optimal care delivery in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Allergy asthma center of orlando
Orlando
04.2024 - Current
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Supported administrative staff by processing payments.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Customer Service Representative
Evermore resort
Orlando
01.2023 - 11.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Cabana Bay Beach Resort
Orlando
08.2022 - 12.2023
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Register Medical Assistant - Medical Assistant
Orange Technical College
Orlando, FL05-2025
High School Diploma -
Apopka High School
Apopka, FL05-2017
Skills
- B/L (Haitian Creole/English)
- Phlebotomy
- Injections
- EKG
- Vitals
- Laboratory procedure
- Administrative office procedures
- assisting physician
- clinical procedure
Certification
- CPR (AHA)
- MEDICAL ASSISTANT
- PHLEBOTOMIST,MA
- EKG AIDE,MA
- ADMINISTRATIVE OFFICE PROCEDURE
Timeline
Medical Assistant
Allergy asthma center of orlando
04.2024 - Current
Customer Service Representative
Evermore resort
01.2023 - 11.2024
Customer Service Representative
Cabana Bay Beach Resort
08.2022 - 12.2023
Register Medical Assistant - Medical Assistant
Orange Technical College
High School Diploma -
Apopka High School
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