Kelly Iraheta
Arlington,VA
Overview
8
8
years of professional experience
Work History
Receptionist
Del Ray Animal Hospital
02.2023 - Current
- Handled incoming/outgoing mail, emails, and written correspondence
- Handled all method of payments
- Excellent telephone and etiquette skills
- Obtain patient history and educate clients on pet care
- Process "End of Day" reports and make deposits
- Check in/out as well as follow up with clients
- Scheduled client appointments (routine, emergencies, surgeries, and dentals)
- Checked in all clients, including weighing animals and putting them in the proper room
- Completed opening and closing tasks
Receptionist
Select Physical Therapy
06.2021 - 02.2023
- Register new and existing patients
- Schedule patient appointments in person or over the phone
- Verify insurance authorizations and benefits
- Follow up with doctors for patient's plan of cares
- Process "End of day" and End of "Month" reports
- Collect co-pays/co-insurance
- Respond to requests for information from patients, providers, and coworkers in a timely manner
- Maintained patient records by obtaining, recording, and updating personal and financial information
- Handled incoming/outgoing mail, emails, and written correspondenceReceptionist/Tech
Receptionist/Tech
Del Ray Animal Hospital
10.2017 - 05.2021
- Maintained patient records by obtaining, recording, and updating personal and financial information
- Handled incoming/outgoing mail, emails, and written correspondence
- Handled all method of payments
- Excellent telephone and etiquette skills
- Obtain patient history and educate clients on pet care
- Process "end of day" reports and make deposits
- Refill prescriptions for patients
- Check in/out as well as follow up with clients
- Maintained exam rooms for the veterinary technicians and veterinarians
- Scheduled client appointments (routine, emergencies, surgeries, and dentals)
- Checked in all clients, including weighing animals and putting them in the proper room
- Completed opening and closing tasks
- Discharged Patients from surgery or dental
- Give pets their vaccinations and draw blood for lab testing
Receptionist
Town and Country Animal Hospital
10.2016 - 10.2017
- Identify and work compassionately with clients in various emotional states
- Work patiently with distresses and frustrated clients
- Monitor client flow from check-in to discharge
- Maintain proper documentations in the electronic medical record
- Relay appropriate information to/from clients to doctors
- Client's callback
- Answer and triage phone calls
- Being attentive to clients and pet needs
- Schedule appointments and schedule procedures
Receptionist
Alliance Physical Therapy
07.2015 - 10.2016
- Answer multi-line telephone
- Patient check-in
- Co-payment collection
- Verify insurance
- Schedule and confirm appointments
- Electronic Medical Records (WEBPT)
- Assist physical therapists with patient treatments
- Workers' compensation (Personal Injury Cases)
- Contact attorneys regarding patient cases
- Contact doctor offices for patient Plan of care and diagnosis
- Print & match billing notes with patients' chart; prepare packet for shipping to billing departments
Education
College Degree in Medical Administrative Assistant -
Everest College
Vienna, VA08.2013
High school diploma -
T.C. Williams High School
Alexandria, VA06.2011
Skills
- Bilingual: Speak, read, write fluent English & Spanish
- Schedule/confirm appointments
- Collect co-payments Verification of insurance eligibility
- Clinical lab work
- Electronic Medical Records
- Computer Skills: MS Office Suite (Word, Excel, PowerPoint, Publisher)
Timeline
Receptionist
Del Ray Animal Hospital
02.2023 - Current
Receptionist
Select Physical Therapy
06.2021 - 02.2023
Receptionist/Tech
Del Ray Animal Hospital
10.2017 - 05.2021
Receptionist
Town and Country Animal Hospital
10.2016 - 10.2017
Receptionist
Alliance Physical Therapy
07.2015 - 10.2016
College Degree in Medical Administrative Assistant -
Everest College
High school diploma -
T.C. Williams High School