Kelly IRIZARRY
Madison,CT
Summary
Dynamic and detail-oriented state-licensed cosmetologist with a proven track record at Supercuts, excelling in appointment coordination and customer service. Enhanced client satisfaction through personalized consultations and upselling products, contributing to increased repeat clientele. Skilled in chemical safety and adept at managing busy schedules while fostering a welcoming salon environment.
Overview
6
6
years of professional experience
Work History
Hairdresser
Supercuts
Old Saybrook, CT
05.2023 - Current
- Provided exceptional customer service, ensuring satisfaction with haircuts and styling services.
- Collaborated with team members to maintain a clean and organized salon environment.
- Assisted in inventory management, restocking supplies as needed for operational efficiency.
- Demonstrated proficiency in various cutting techniques and hair treatments tailored to client preferences.
- Educated clients on hair care products, enhancing their overall experience and loyalty to services offered.
- Developed strong relationships with returning clients, fostering a welcoming atmosphere within the salon.
- Participated in ongoing training sessions to refine skills and stay updated on industry best practices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Dental Receptionist
Henderson and Goslee Family Dental
Bristol, CT
09.2020 - 03.2022
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted patients with insurance verification and billing inquiries for seamless transactions.
- Maintained organized patient records using electronic health record (EHR) systems for improved accuracy.
- Handled incoming calls and directed inquiries to appropriate staff members efficiently.
- Implemented office procedures that enhanced patient flow and reduced wait times effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Education
Associate of Science -
Tunxis Community College
Farmington, CTHigh School Diploma - Hairdressing
E.C Goodwin Tech
New Britain, CT06-2009
Skills
Chemical safety
Appointment coordination
Schedule management
Business management
Detail-orientated
State licensed cosmetologist
Timeline
Hairdresser
Supercuts
05.2023 - Current
Dental Receptionist
Henderson and Goslee Family Dental
09.2020 - 03.2022
Associate of Science -
Tunxis Community College
High School Diploma - Hairdressing
E.C Goodwin Tech