Kelly Irwin

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Brand ambassador for a home remodeling company selling kitchen and bathroom remodels

• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Explained features and advantages of Type products or services to promote sales.
• Achieved top performer status within the company due to consistent high sales numbers.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.
• Set and achieved company defined sales goals.
• Presented professional image consistent with company's brand values.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Contributed to event marketing, sales and brand promotion.
• Achieved or exceeded company-defined sales quotas.

• Supported product development efforts by providing valuable insights from customer feedback, market research, and competitive analysis data.
• Maintained up-to-date knowledge of industry trends, adjusting marketing strategies accordingly for continued growth and success.
• Monitored competitor activity regularly assessing threats/opportunities and adjusting tactics accordingly.
• Enhanced market visibility by conducting thorough research and implementing strategic marketing initiatives.
• Coordinated promotional materials creation process ensuring consistent branding across all platforms.
• Optimized lead generation processes by refining targeting criteria and enhancing outreach methods.
• Fostered a positive working environment that encouraged creativity, innovation, teamwork, accountability among team members.
• Cultivated strong relationships with vendors and partners, resulting in mutually beneficial collaborations and increased revenue generation.
• Provided ongoing support training staff about new products, services, or marketing initiatives ensuring alignment within the organization.