Kelly Ivey
Receptionist
Pennsville,NJ
Summary
Organized and efficient receptionist known for exceptional telephone and customer service skills. Successfully managed multiple tasks while ensuring a positive first impression for visitors, ready to leverage expertise in a dynamic front desk environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Bayshore Ford
09.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted customers, creating welcoming atmosphere at reception area.
- Maintained organized filing system for customer records and service documentation, enhancing retrieval efficiency.
- Utilized dealership software to update customer information and track service history accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence
- Handled all cash and checks paid for vehicle purchases, service orders and parts sales.
- Processed credit card payments
- Entered all financial information and prepared payments for bank deposit
- Processed information and printed temporary tags for customers buying vehicles
Lead Sales Key Holder
Dollar General Store
08.2023 - 09.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service best practices.
- Managed inventory control processes to maintain optimal stock levels and minimize losses.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Provided exceptional customer service, resolving concerns and fostering positive shopping experiences.
- Collaborated with management on promotional events, increasing store visibility in the community.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- In charge of all cash in employees' drawers.
- Assisted customers at the cash register
- Prepared all money for the morning deposit
- Checked in all vendors for their deliveries
Insulation Installer
Artic Insulation
01.2019 - 08.2023
- Installed insulation materials efficiently, ensuring optimal thermal performance in residential and commercial properties.
- Collaborated with team members to streamline installation processes, reducing project completion times.
- Inspected work sites for safety compliance, adhering to industry regulations and best practices.
- Worked with variety of insulation material types in residential and commercial settings.
- Provided exceptional customer service by addressing any concerns or queries related to completed installations promptly.
- Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
- Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
- Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
- Carefully evaluated blueprints and work plans to make accurate cuts and prepare correctly-sized pieces for specific installation requirements.
- Cut, formed and arranged insulation to promote efficiency of materials for each project.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Greeting and seating clients
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Phone etiquette
- Front desk operations
- Punctual and reliable
- ASl knowledgeable
Languages
American sign language
Timeline
Receptionist
Bayshore Ford
09.2024 - Current
Lead Sales Key Holder
Dollar General Store
08.2023 - 09.2024
Insulation Installer
Artic Insulation
01.2019 - 08.2023
High School Diploma -
Delsea Regional High School