Kelly Jackle
Caregiver/Customer Service Representative
Prattville,AL
Summary
Skills Very personable, professional, and courteous. Great ability to meet clients on their level and relate. Experience in a wide variety of work and has ability to adapt when compromised. Takes pride in providing excellent customer service.
Overview
11
11
years of professional experience
Work History
Private Home Caregiver
Hazel Lee
09.2022 - 04.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service Representative
CDK Global
Atlanta, GA
11.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Private Home Health Care Provider
Knox In Home Health-CNA
07.2021 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
Cashier
Little Ceasers
06.2013 - 10.2014
- Performed cash, card and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Server
IHOP
06.2012 - 06.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
GED - General Studies
Family Support Center Prattville
Prattville, AL02.2017
Skills
- Medication Administration
- First Aid and Safety
- Patient Care
- ADLs Assistance
- Companionship and Emotional Support
- Strong Ethics
- Respectful and Compassionate
- COVID-19 Safety Policies
- Multitasking and Organization
- Dependable and Responsible
- PPE Usage
- Laptop and Tablet Operation
- Running Errands
- Attentive to People
- Attention to Detail
- Patient
Timeline
Private Home Caregiver
Hazel Lee
09.2022 - 04.2023
Customer Service Representative
CDK Global
11.2021 - 04.2022
Private Home Health Care Provider
Knox In Home Health-CNA
07.2021 - 08.2021
Cashier
Little Ceasers
06.2013 - 10.2014
Server
IHOP
06.2012 - 06.2013
GED - General Studies
Family Support Center Prattville
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