Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Kelly Jackson
Belleville,MI
Summary
Overview
22
years of professional experience
Work History
Accelerate360 Smyrna, GA
Retail Merchandising District Manager
09.2023 - 03.2024
Job overview
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Used company provided mobile technology to perform basic job functions.
- Communicated and coordinated execution of planograms with store management.
Walter's Bar and Romulus LanesRomulus, MI
Bartender/Manager
09.2022 - Current
Job overview
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
Yrc Worldwide Inc.Taylor, MI
OS&D Clerk
11.2020 - 07.2023
Job overview
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared documentation to track and report on damaged or missing items.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Traced missing material and shipments through vendor and customer communications.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
JT'S Pub & GrubBelleville, MI
Head Bartender
12.2012 - 03.2020
Job overview
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
V.E.D.A. Inc.Belleville, MI
Quality Assurance Manager
02.2002 - 07.2012
Job overview
- Reviewed current standards and policies.
- Fielded customer complaints and rectified service issues.
- Supervised and guided inspectors, technicians and other staff.
- Troubleshot product issues and fixed problems.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
- Established product specifications and quality assurance practices.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Wayne Road PubWestland, MI
Bartender/Manager
05.2005 - 06.2012
Job overview
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
Education
Ross Medical CenterRedford, MI
Certification from Medical Assisting
10.2007
University Overview
Wayne Memorial High SchoolWayne, MI
GED
06.1996
University Overview
Skills
- Event Promotion
- In-Store Support
- Stockroom Maintenance
- Recordkeeping and Documentation
- Staff Training
- Teamwork and Collaboration
- Shipping and Receiving
- Stocking and Replenishing
- Motivated Team Player
- Inventory Management and Planning
- Product Sales and Promotion
Timeline
Retail Merchandising District Manager
Accelerate360
09.2023 - 03.2024
Bartender/Manager
Walter's Bar and Romulus Lanes
09.2022 - Current
OS&D Clerk
Yrc Worldwide Inc.
11.2020 - 07.2023
Head Bartender
JT'S Pub & Grub
12.2012 - 03.2020
Bartender/Manager
Wayne Road Pub
05.2005 - 06.2012
Quality Assurance Manager
V.E.D.A. Inc.
02.2002 - 07.2012
Ross Medical Center
Certification from Medical Assisting
Wayne Memorial High School
GED