Kelly Jacobs

• Managed day-to-day business operations.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer .Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
• Supervised supplies in inventory and submitted reorder requests.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Maintained a safe working environment through proper use of cleaning products and equipment.

((Client Satisfaction))

• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer .Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Operated buffers and burnishers to clean and polish floors.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.

• Consulted with customers to assess needs and propose optimal solutions and complete special actions such as routine housekeeping needs,turning mattresses on set schedule,watering plants,petsitting or running errands aside from house cleaning based on what the customer needs.

(CLEANING)

• Adhered to professional house cleaning checklist.
• Ensured that all cleaning supplies were stocked and organized, minimizing downtime.

• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Dusted picture frames and wall hangings with cloth.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Emptied trashcans and transported waste to collection areas.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Washed and put away kitchen dishes, utensils and glassware.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Changed bed linens and collected soiled linens. Washed,dried and sorted laundry and put away various laundry items.
• Polished fixtures to achieve professional shine and appearance.
• Handled requests for extra linens, toiletries and other supplies.

• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Organized and used industrial cleaning products following strict safety procedures.
• Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
• Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
• Followed safety standards and established when handling, mixing and storing hazardous chemicals.

(Deep Cleaning)

Cleans walls and ceilings with special reach tools.

Carpet Cleaning Services

Interior Appliance Cleaning

Move in/Move out/Special event

(Organizing services)

Offers hospitality services such as party planning,In-Home organizational services, laundry and clerical office support based on the clients needs.

• Demonstrates exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
• Leverages social media tools effectively to create buzz around events, driving increased registrations and engagement.
• Maintains detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
• Maintains clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
• Maintains clear communication and adapt swiftly to unforeseen circumstances in scheduling and changes.
• Runs special errands, including retrieving dry cleaning and making requested purchases..

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrato
• Drove bus along assigned route, picking up students.
• Supervised students during loading, unloading and on bus.
• Worked closely with school administration and transportation to maintain smooth operations.
• Completed logbooks, incident reports and other daily paperwork.
• Attended pre-trip meetings to support safe transport of students.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.

• Facilitated engaging lesson plans to enhance early childhood learning and development.
• Collaborated with lead teacher to assess student progress and adapt instructional strategies.
• Implemented classroom management techniques to foster a positive learning environment.
• Supported individualized education plans for children with diverse needs and backgrounds.
• Organized and maintained educational materials, ensuring accessibility for all students.
• Assisted in coordinating parent-teacher conferences, providing insights on student performance.

• Managed front desk operations, ensuring seamless check-in and check-out procedures.
• Coordinated communication between departments to resolve guest inquiries efficiently.
• Implemented improvements to scheduling systems, enhancing appointment management accuracy.
• Developed and maintained organized filing systems for guest records and correspondence.
• Cultivated positive relationships with guests, fostering repeat business through exceptional service.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.