KELLY JAIME

• Below is a list of responsibilities, achievements, and skills honed while owning and running a thriving confectionary business in New York City, NY against the challenges posed by the Covid-19 pandemic
• Responsibilities:
• Managed day to day operations, including sourcing, production, and distribution of a diverse range of high-quality confections
• Devised and executed strategic business plans to meet changing market conditions, such as Covid-related restrictions and customer preferences
• Oversaw all financial operations, including budgeting, forecasting, and financial planning
• Coordinated with various vendors and suppliers for achieving operational efficiency and cost-effectiveness
• Major Achievements:
• Successfully transitioned the business into a take-out and delivery format, maintaining profitability through stringent Covid-19 restrictions
• Implemented rigorous health and safety standards in response to Covid-19, ensuring employee safety and customer trust
• Launched an online ordering platform and delivery service in response to increased demand during Covid-19's lockdowns and social distancing measures
• Increased revenue by 11% despite the challenges faced due to the pandemic.

- Re-structure credit card processing company - Re-brand the company's overall look - Create new company-wide marketing materials for all products and services - Launch a new medical-specific business unit and healthcare-specific products - Optimize social media channels - Create advertising campaigns - Develop advocacy and customer loyalty programs Accomplishments: - Recruited and trained Premier's first account executives and developed sales plans - Succession planning for a sales leader for future supervision, growth, and scale - Provided direct feedback and sales barrier data based on all initial sales calls - Created sustainable sales training and plans for the company's sales team - Consulted in the implementation of compensation plans, product and equipment pricing, marketing, and execution plans - Delivered outstanding service to clients to maintain and extend relationships for future business opportunities

Managed national inside/outside sales teams and agents for Cynergy Data, driving 116% of new sales revenue plan in H1 2009. Developed a bundled product offering combining credit card, ACH, Check 21 payments, payroll, terminal, gateway integration, and capital funding. Accomplishments include P&L responsibility, team development, sales training, compensation planning, and marketing implementation

- Challenged and revamped company-wide performance management plans, prospecting expectations, and sales skills training
- Increased account executive productivity by 12% and profitability by 15%
- Led the development of the new Citibank compensation and job performance program, upgrading the sales team and increasing revenue responsibility and consultative sales skills
- Managed a revenue plan of $4.2 MM, responsible for managing 41 direct reports, including 3 sales managers
- Refocused selling efforts for TeleCheck Electronic Check Acceptance (ECA) product for lost revenue opportunities
- Bridged efforts for other specialized ACH products sold through direct TeleCheck sales force
- Succession planning for growth and promotion of all positions under supervision
- Supervision of the sales administration department for the channel
- Executed and managed change for updated compensation plans, pricing, and marketing plans

• Led automation of sales training materials to save 30% of printing costs and provide easy access to all sales employees through company intranet.
• Consolidated sales training, support, recognition, and senior management messages into one platform.
• Managed $6MM expense plan and revenue and EBIT plan models for all training functions.
• Provided product training to sales and management personnel on ACH, check verification, lock box check conversions, and other vertical-specific products.
• Supervised sales administration department and performance management of account executives.
• Succession planning for growth and scale.
• Contributed to Six Sigma Committee and Sales Training content.