Kelly Lucas
Preston,CT
Summary
Accomplished Patient Service Coordinator with a proven track record at Hartford HealthCare Medical Group, enhancing patient satisfaction through meticulous attention to HIPAA compliance and exceptional customer service. Skilled in EMR and adept at fostering team collaboration, significantly contributed to a positive clinic environment and streamlined patient care processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Hartford HealthCare Medical Group
12.2019 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Medical Administrator
GP Strategies
04.2017 - 07.2019
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Daily use of Microsoft Word and Excel. Basic knowledge of SharePoint with moderate usage.
- Schedule medical surveillance for existing employees and new hire drug screening and physical appointments for all incoming employees.
- Update Cornerstone with accurate medical surveillance information for employees.
Medical Assistant
Cardiovascular Institute of New England
04.2007 - 03.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Education
High School Diploma -
Chariho High School
Wood River Junction, RI06.1998
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Patient confidentiality
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Eligibility Determination
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Patient check-in
- Phone and Email Etiquette
- Medical Terminology
- Payment Processing
- EMR
- Attention to Detail
- Administrative and Office Support
Certification
CPR/BLS certified.
Timeline
Patient Service Coordinator
Hartford HealthCare Medical Group
12.2019 - Current
Medical Administrator
GP Strategies
04.2017 - 07.2019
Medical Assistant
Cardiovascular Institute of New England
04.2007 - 03.2017
High School Diploma -
Chariho High School
Similar Profiles
Theresa LaLondeTheresa LaLonde
Regional Practice Manager, Vascular Surgery at Hartford Healthcare Medical GroupRegional Practice Manager, Vascular Surgery at Hartford Healthcare Medical Group
Sarah OnistoSarah Onisto
LPN at Hartford HealthCare Medical GroupLPN at Hartford HealthCare Medical Group
Tammy M PielTammy M Piel
Bariatric Program Coordinator, East Region at Hartford HealthCare Medical GroupBariatric Program Coordinator, East Region at Hartford HealthCare Medical Group
Rebecca LaFosseRebecca LaFosse
Office Coordinator at Hartford Healthcare Medical GroupOffice Coordinator at Hartford Healthcare Medical Group
Sean GriceSean Grice
Landscaper at Sparkle Lake Services LLCLandscaper at Sparkle Lake Services LLC