Summary
Overview
Work History
Education
Skills
Affiliations
Tommy Bahama's Owners' Award (1st Ever)
Languages
Interests
Work Availability
Certification
Work Preference
Accomplishments
Websites
Software
Quote
Timeline
Intern
Kelly James

Kelly James

Summary

Dynamic leader with a proven track record at Kelly James Coaching, LLC, excelling in business administration and relationship building. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Skilled in effective communication, customer relations, process implementation and optimization, achieving significant improvements in productivity and operational efficiency. Strong focus on delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving.



Overview

28
28
years of professional experience

Work History

Owner

Kelly James Coaching, LLC
09.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and maintained strong relationships with clients, implementing efficient business processes and providing exceptional service.
  • Managed day-to-day business operations, ensuring all tasks were completed accurately and efficiently.


Domestic Engineer

Ka 'Ohana James
12.1996 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations, environments and challenges.
  • Created an engaging environment to foster the ability to thrive, both individually and collectively.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time and details efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Created a place of love and acceptance, where individuals respect one another and can express themselves freely.
  • Supported each member of our team as we learned from each of our strengths and weaknesses, successes and temporary fails.
  • Instituted a "Win or Learn" mindset where no fail was permanent unless we gave up; and we didn't give up!
  • Worked to help others identify and live their purpose.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Owner/Manager

Prestige Rentals of Maui, Ltd.
02.2002 - 07.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision-making.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed and motivated subcontractors to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed budgets effectively, ensuring optimal financial performance.
  • Negotiated favorable terms with clients, cutting operational costs while maintaining quality of service.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated subcontractor performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Sales Associate

Tommy Bahama
09.2001 - 02.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise, and boost overall sales.
  • Engaged with customers and fostered relationships to encourage rapport and loyalty, and was up-to-date on new releases, sizing, accessories, and merchandise care.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance to provide positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Professionally wrapped and boxed department products.

Sales Associate

Gap, Inc.
09.2000 - 09.2001
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling of complementary purchases to customers, increasing revenue.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Sales Associate

Gap, Inc.
08.1999 - 05.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated strong relationships with key customers, encouraging repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

General Studies

Ricks College -now Brigham Young University -Idaho
Rexburg, ID

General Studies

Brigham Young University
Provo, UT

General Studies

Brigham Young University - Idaho
Rexburg, ID

Mindset Awareness & Personal Value Alignment

The Life Coach School
Frisco
09-2020

Skills

  • Mindset resets for increased success, freedom and joy
  • Relationship building and great customer relations
  • Verbal and written communication
  • Business administration and development
  • Consulting
  • Goal-setting and achievement
  • Time management, productivity & process optimization systems
  • Program creation and implementation
  • Attention to detail
  • Effective leader and mentor
  • Small business & customer operations

Affiliations

  • Kelly James Coaching, LLC
  • Heber Valley Self-Reliance

Tommy Bahama's Owners' Award (1st Ever)

  • The original owners of Tommy Bahama sent out a general questionnaire to get feedback from employees of how they and we could collectively improve. I took the assignment to heart and wrote a response that was highly recognized by the owners. I received their heartfelt thanks as they readily applied it to their overall business ventures, along with a monetary award.

Languages

English
Native or Bilingual

Interests

  • Personal Development and Self-Improvement
  • I enjoy helping others and giving back to the community
  • Travel
  • Mindfulness Practices
  • Youth Development Mentor Programs, providing guidance and support to empower the next generation of leaders
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Bread Making
  • Baking
  • Cooking
  • Reading
  • Photography

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Utah State Driver's License

Work Preference

Work Type

Part TimeContract WorkGig Work

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home optionCompany Culture

Accomplishments

  • Achieved a 100% increase in clients, boosting overall revenue and making our company a go-to service provider.

Software

Google Docs, Excel

Quote

"Don't count the days. Make the days count."
Muhammad Ali

Timeline

Owner

Kelly James Coaching, LLC
09.2020 - Current

Owner/Manager

Prestige Rentals of Maui, Ltd.
02.2002 - 07.2010

Sales Associate

Tommy Bahama
09.2001 - 02.2002

Sales Associate

Gap, Inc.
09.2000 - 09.2001

Sales Associate

Gap, Inc.
08.1999 - 05.2000

Domestic Engineer

Ka 'Ohana James
12.1996 - Current

General Studies

Ricks College -now Brigham Young University -Idaho

General Studies

Brigham Young University

General Studies

Brigham Young University - Idaho

Mindset Awareness & Personal Value Alignment

The Life Coach School

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Kelly James