Kelly J. Brightwell
Greensboro,NC
Summary
Transformational Product Manager leveraging strategy and technology to drive business optimization. Experience defining and driving the product roadmap for online customer-facing applications and internal business tools. Highly experienced at visioning solutions, gathering stakeholder support, defining and measuring product KPIs, and implementing Agile software development processes for improved workflow efficiencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
Truist Financial Corporation
Greensboro, NC
12.2019 - Current
- Manage a team consisting of Product Managers and Product Owners
- Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment
- Analyze the market and competitive environment to define a differentiated product vision that delivers value
- Translate analyses into sound recommendations based on data and experience
- Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals
- Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects
- Write epics and features in support of the defined roadmap, working with partners to prioritize across teams
- Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines
- Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning
- Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed
- Create and track product metrics to inform strategy and roadmap, sharing analysis with partners
- Work with Change Management Readiness to create client and teammate facing content
- Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met
Product Owner
SunTrust Mortgage
Greensboro, NC
12.2017 - 12.2019
- Owned and drove backlog refinement and management, prioritize user stories, and create acceptance criteria within an Agile framework (Scrum or Kanban)
- Coordinated and drove acceptance testing and delivery of iteration
- Responsible for the development of ongoing enhancements
- Guided the project team to complete a comprehensive design to ensure all defined acceptance criteria is met
- Identified, mitigated and communicated any potential risk to management and end user
- Collaborated with teams across the organization to achieve operational readiness prior to project implementations
- Facilitated Product Owner Community of Practice meetings
Business Analyst 2
SunTrust Mortgage
Richmond, VA
12.2015 - 12.2017
- Responsible for formulating and defining scope of objectives of business needs through research and fact-finding combined with understanding of business process, systems and industry requirements
- Acted as the liaison among the stakeholders to elicit, analyze, document, communicate and validate business requirements
- Reviewed test plans, test cases and test scripts to assure traceability to all requirements
- Collaborated with teams across the organization to achieve operational readiness prior to project implementations
- Guided the project team to complete a comprehensive design to ensure the optimum solution is chosen and all business requirements are met
- Lead stakeholders in requirements validation to assure full testing of the solution
Systems Procedures Analyst, III
SunTrust Mortgage
Glen Allen, VA
08.2014 - 12.2015
- Supported Empower and TRID by offering SME knowledge, system navigation, troubleshooting issues and answering questions/concerns for the program team, policy and procedure management team, command center/help desk and end users
- Worked closely with Production Operations, Credit Risk, Operational Risk, Sales and Training to identify and provide feedback for cross functional activities to improve processes as we implemented a new loan origination system and TRID
- Responsible for communicating corporate procedures to support Production Operations compliance with corporate, regulatory and investor requirements to our third party vendor, Black Knight
- Participated in the development, testing and implementation of the technical solution and validated that the final product satisfied the defined requirements
- Translated subject matter terminology into business terms and recommended alternatives to both senior management and system developers
- Assisted with policy & procedure related activities to include procedure testing and review of publications for procedure updates
- Maintained effective working relationships with a variety of stakeholders, including end-users, project managers, engineers and senior staff members
- Performed system demonstrations in internal meetings and training sessions
- Subject Matter Expert (SME) for Processing on the Radiant/Empower Project – April 2013 to December 2015
Mortgage Loan Processor III, SPA
SunTrust Mortgage
Glen Allen, VA
10.2011 - 08.2014
- Responsible for processing residential Conventional, FHA, and VA loan applications
- Ordered all necessary supporting documentation
- Reviewed all documents and submit the file to Underwriting
- Communicated with the borrower(s)/realtor/builder to provide current status reports and issue commitment letters
- Submitted approved loan applications to closing or initiated action on canceled/denied loans
- Maintained positive working relationship with brokers, realtors, builders, referral sources and borrowers
Mortgage Correspondent Relations Coordinator II
SunTrust Mortgage
Glen Allen, VA
03.2010 - 09.2011
- Maintained an effective partnership with sales partners to assure alignment with goals and pipeline performance
- Partnered with Regional Account Managers to develop, manage, and train regional book of business for 3 territories
- Responsible for overall process of converting a correspondent lender application into an approved and active customer, and implement sales and marketing strategies
- Reviewed bank call reports for potential new clients and annual recertification
- Interacted with all levels of personnel and advise management regarding Cease & Deceased Orders and financial issues of correspondent customers
- Pursued and investigated questionable documentation for possible fraudulent activity
- Worked with senior management to maintain and manage all banking relationships
Mortgage Production Specialist II
SunTrust Mortgage Subsidiary: Virginia First Mortgage
Glen Allen, VA
06.2006 - 03.2010
- Assisted team of 2 in sales production of 62 million in 2009 and our team was #1 in sales production in Mid-Atlantic Region for our parent company, SunTrust Mortgage
- Multi tasked and prioritized files to maximize workflow and meet closing deadlines
- Worked closely with borrowers in collecting and evaluating documentation, run DU & LP underwriting systems, and gather information to clear loan conditions
- Confirmed all loans conform to compliance requirements
- Assisted with realtor relations by facilitating offer & commitment letters, marketing materials, open house financials, realtor opens, etc
Education
Bachelor of Science - Business Administration, Concentration in Management
Longwood University
Farmville, VASkills
- Product Development
- Product Roadmaps
- Strategic Planning
- Cross-Functional Collaboration
- Stakeholder Management
- Product Lifecycle Management
- Digital product management
- Vendor Relations
- Waterfall and Agile Methodologies
- Staff Management
Certification
- SAFe Product Owner/Manager (POPM)
- SAFe 4 Agilist (SA)
Timeline
Sr. Product Manager
Truist Financial Corporation
12.2019 - Current
Product Owner
SunTrust Mortgage
12.2017 - 12.2019
Business Analyst 2
SunTrust Mortgage
12.2015 - 12.2017
Systems Procedures Analyst, III
SunTrust Mortgage
08.2014 - 12.2015
Mortgage Loan Processor III, SPA
SunTrust Mortgage
10.2011 - 08.2014
Mortgage Correspondent Relations Coordinator II
SunTrust Mortgage
03.2010 - 09.2011
Mortgage Production Specialist II
SunTrust Mortgage Subsidiary: Virginia First Mortgage
06.2006 - 03.2010
Bachelor of Science - Business Administration, Concentration in Management
Longwood University
- SAFe Product Owner/Manager (POPM)
- SAFe 4 Agilist (SA)
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