Kelly Jensen
Sunderland,MD
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
3
3
years of professional experience
Work History
Hair Stylist
Golden Salon & Dry Bar
Wilmington, NC
11.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
Hair Salon Assistant
Golden Salon & Dry Bar
Wilmington, NC
02.2021 - 11.2021
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Assisted in training new hires on salon procedures and protocols ensuring a smooth transition into the workplace.
- Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
Education
The Temple: A Paul Mitchell Partner School
Annapolis, MD09.2020
Skills
- Blonding
- Lived- in color
- Curly haircuts
- Longer men’s cuts
- Quick learner
- Team player
Timeline
Hair Stylist
Golden Salon & Dry Bar
11.2021 - Current
Hair Salon Assistant
Golden Salon & Dry Bar
02.2021 - 11.2021
The Temple: A Paul Mitchell Partner School