April McFarling

Hire, train, and develop General Managers and their teams to ensure high-performing, compliant, and customer-focused operations.
Ensure all restaurants deliver consistent quality, service, and cleanliness through regular visits, audits, and operational evaluations.
Review financial performance, create action plans, and coach General Managers to maximize profitability and efficiency.
Monitor inventory, cash handling, equipment, and facility maintenance to maintain operational standards.
Enforce company policies, safety, and HR compliance while modeling organizational values and professional standards.
Conduct performance appraisals, coaching, and continuous development to strengthen leadership across assigned units.

Supervised daily operations across 5 full-service restaurant locations with 150+ front- and back-of-house staff, ensuring exceptional food, beverage, and guest service standards.
Maintained 100% management staffing and 95% hourly staffing, effectively recruiting, training, and retaining high-performing team members in a fast-paced, hospitality-driven environment.
Led and developed staff in both service and bar operations, coaching team members on guest experience, upselling techniques, and responsible alcohol service in compliance with local laws.
Promoted and mentored top-performing employees into leadership positions, strengthening internal talent pipelines and supporting company growth.
Consistently exceeded KPIs for sales, customer satisfaction, and operational performance

Supervised 7 locations and 280+ team members, ensuring adherence to company standards and operational excellence.
Implemented data-driven decision-making processes to optimize performance, driving profitability within an $11.5M annual budget.
Achieved $2M+ in revenue across 2 store units and $1.5M+ in 4 additional units; all 8 units exceeded SMG (customer survey) goals.
Designed and executed comprehensive training programs for store managers, improving employee performance, retention, and customer satisfaction.
Oversaw one Phase 1 and two Phase 2 training facilities, maintaining consistent development pipelines for management candidates.
Mentored and coached new managers, providing leadership guidance and ensuring alignment with company goals and operational standards

Supervised 5 locations and 150+ team members, ensuring operational excellence and adherence to brand and quality standards.
Implemented data-driven decision-making processes to enhance restaurant performance, driving profitability with 3 of 5 stores ranking in the regional top 10.
Certified KFC Corporate Trainer and Capstone Graduate, recognized for leadership excellence and commitment to continuous improvement.

Supervised 3 Operations Supervisors and ensured all employees remained compliant with company policies and procedures.
Oversaw day-to-day operations across multiple departments, including warehouse logistics, delivery drivers, front-lane cashiers, multi-channel phone sales, customer service associates, and asset protection teams

Directed operations for 6–14 units across multiple concepts, ensuring consistent performance, compliance, and profitability.
Recruited, trained, and developed managers and staff, creating and delivering curriculum aligned with corporate standards.
Conducted Serv-Safe certification programs and maintained compliance with state regulations.
Reviewed financial statements, conducted audits, and led monthly operational meetings to drive business performance.
Collaborated with owners and store partners on HR issues, operational improvements, and store presentation.
Supported POS systems, training initiatives, and new hire onboarding across multiple locations.