Kelly J. McKay
New Baltimore
Summary
Experienced aesthetic and wellness professional with a dedication to providing top-notch patient care in clinical settings. Demonstrates expertise in cosmetic procedures, patient consultations, and maintaining sterile conditions. Recognized for collaborative teamwork, flexibility, and unwavering commitment to achieving superior patient results. Proficient in patient education, injection methods, and laser hair removal techniques.
Overview
26
26
years of professional experience
Work History
Wellness/Aesthetic Registered Nurse
Elivate Vitamin Therapy + Wellness
08.2024 - Current
- Collaborate with multidisciplinary teams to formulate and implement individual care plans.
- Standardize procedures and improved efficiency through cataloging of service equipment and products, eliminating discrepancies and shortages.
- Ensure safe and effective treatment administration by adhering to strict clinical protocols and maintaining up-to-date knowledge on industry advancements.
- Optimize patient safety during treatments through careful monitoring for adverse reactions or complications.
- Facilitate positive patient outcomes with meticulous documentation of medical histories, treatment progress, and post-procedure care instructions.
- Maximize efficiency in the clinic by managing inventory levels of skincare products, equipment, and consumable supplies.
- Contribute to marketing efforts by participating in promotional events showcasing the clinic''s range of services.
- Improve patient satisfaction by providing personalized skincare consultations and recommending tailored treatment plans.
- Assist in training new nursing staff on aesthetic procedures, ensuring consistent quality of care across the team.
- Support overall clinic success by collaborating closely with physicians to optimize patient care strategies.
- Promote a comfortable environment for patients during appointments by displaying professionalism, compassion, and understanding of their needs and concerns.
- Increase patient retention through exceptional customer service and follow-up care after treatments.
- Document treatments delivered, medications and IVs administered and follow-up care.
- Explain course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observe and document patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Administer a variety of neurotoxin injectable treatments, such as Botox and Jeuveau.
- Experience with the Lutronic Clarity II laser machine in the treatment of hair reduction procedures.
Process Improvement Coordinator/Clinical Data Abstractor
Ascension St. John Hospital
10.2021 - 09.2024
- Organizes and coordinates performance improvement program activities and workflow.
- Collaborates with multidisciplinary team on problem identification and resolution, cost containment issues, implementation of new services and systems/ performance measures.
- Researches, develops/acquires and implements improvement systems, methodologies and tools to improve operations.
- Collaborates with Leaders to develop and revise screening indicators.
- Provides on-site training and follow-up for performance improvement teams.
- Performs regulatory documentation preparation, submission, and maintenance. Ensures compliance with regulatory and accreditation requirements.
- Assists in policy, procedure and contract review process. Coordinates quality improvement initiatives.
- Data abstraction for MARCQI(Michigan Arthroplasty Registry Collaborative Quality Initiative).
- Collaborated with organizational stakeholders to align process improvement initiatives with strategic objectives.
Nurse Navigator, Orthopedic/Spine
Ascension St. John Hospital
08.2019 - 10.2021
- Acts as a liaison between the patient and clinical care staff.
- Guides the patient to navigate through the treatment process leading up to his/her surgical procedure.
- Works at the bedside actively prepping the surgical orthopedic patient on day of surgery.
- Collaborates with MARCQI to ensure that the orthopedic standards/goals are being met.
- Teaches both the live(now virtual) orthopedic and spine patient education classes.
- Serves as a resource to patients regarding lab work, preoperative prep, and any questions/concerns regarding upcoming procedure.
- Acts as a resource for the floor nursing staff in regards to patient care, education, and any updates related to the service lines.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Provided information about health system navigation, patient rights, and health information privacy.
- Provided ongoing assessment of patients'' needs, adjusting care plans accordingly to promote optimal health outcomes.
- Reduced hospital readmissions by proactively identifying high-risk patients and implementing targeted interventions.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Collaborated with multidisciplinary teams to optimize patient care and support services.
- Participated in professional development opportunities to stay current on best practices in nurse navigation and clinical expertise areas.
Surgical Specialist(Orthopedic, Podiatric Surgery, Trauma Surgery)
Ascension St. John Hospital
06.2016 - 08.2019
- Serve as a resource to staff and external contacts on issues regarding patient care, policies, and clinical standards.
- Coordinate staff scheduling and educational activities.
- Maintain, review, and facilitate necessary changes of surgeon’s preference cards as needed.
- Manage communications with surgeons regarding their needs for upcoming cases.
- Collaborate with the surgical services educator to implement educational programs for specialty services.
- Assist with implementation of quality assurance and/or improvement initiatives.
- Manage turnover times and assist with room turnover.
- Assist in the orientation and job training of operating room staff and provide informed assistance in the performance evaluation process.
- Oversee maintenance and utilization of supplies, instruments, and equipment through interactions with supply chain, sales representatives, sterile processing department, staff, and support disciplines.
- Handle day to day assessment of the operating room schedule, case cart selection, and staff assignments.
- Collaborate with both section chiefs in the maintenance of the ortho trauma initiative.
- Assisted surgeons in complex surgeries, demonstrating precision and adaptability under pressure.
- Ensured proper documentation of all surgeries according to regulatory requirements while maintaining strict confidentiality standards.
- Increased patient satisfaction scores through compassionate communication and support before, during, and after surgery.
- Enhanced patient outcomes by meticulously following surgical protocols and procedures.
- Promoted a culture of continuous improvement among colleagues by actively participating in professional development opportunities within the field of surgery specialization.
- Strengthened collaboration between clinical specialists such as anesthesiologists, radiologists, and pathologists for optimized patient care during surgical procedures.
- Contributed to a reduction in medical errors by consistently double-checking all calculations, dosages, and documentation related to surgical procedures.
- Contributed to the overall success of the surgical department by consistently meeting or exceeding performance metrics set forth by hospital leadership.
Clinical Coordinator: Orthopedic, Neurosurgery, and Podiatric Services
DMC Sinai Grace Hospital
01.2013 - 05.2016
- Responsible for coordinating with the central sterile processing department in the building of new trays, and maintenance of old trays.
- Maintain the inventory of equipment and supplies within my specialty services.
- Serve as a liaison between the surgeons and the Operating room to ensure all needs are met for his/her surgical cases each day.
- Member of the LEAN daily management team.
- Responsible for the maintaining, updating, and creating of surgeon preference cards.
- Act as charge nurse, including running the main board and making staff assignments.
Staff RN, Operating Room Services
DMC Surgery Hospital
01.2010 - 12.2012
- Circulate in a variety of surgical services including Orthopedic, Podiatry, Neurosurgery and Ortho Spine, Plastics, and Hand.
- Responsible for Charge RN duties including making daily assignments, running the OR board, and working closely with anesthesia personnel in the decision making process.
- In-depth knowledge of the operating room’s equipment and devices.
- Excellent communication and interpersonal skills.
- Maintain a safe and comfortable environment for patients and his/her family.
- Nominated for the DSH Nursing Excellence Award.
- Responsible for building and updating surgeon preference cards in surginet.
- Member of the DSH Research Committee.
Staff RN, Operating Room Services
Harper Hospital
06.1999 - 12.2009
- Circulated and assisted in all surgical services including Neuro, Vascular, Cardiothoracic, ENT, Plastics, Urology, Cystoscopy, Gynecology, Podiatry, General surgery and Bariatrics.
- Responsible for providing the best quality health care services to patients and consistently looking for methods to improve processes and performance.
- Responsible for precepting and mentoring new orientees.
- Responsible for maintaining a sterile environment while providing patient care.
Education
Bachelor of Science - Nursing
University of Detroit Mercy
05.1999
Skills
- Clinical documentation accuracy
- Pre-and post-treatment care
- Collaborative team player
- Continuing education commitment
- Laser therapy proficiency
- Strong communication
- Aseptic technique adherence
- Problem-solving
- Medication and IV administration
- Attention to detail
- Multitasking
- Basic life support
- CPR certification
Languages
Spanish
Limited Working
Timeline
Wellness/Aesthetic Registered Nurse
Elivate Vitamin Therapy + Wellness
08.2024 - Current
Process Improvement Coordinator/Clinical Data Abstractor
Ascension St. John Hospital
10.2021 - 09.2024
Nurse Navigator, Orthopedic/Spine
Ascension St. John Hospital
08.2019 - 10.2021
Surgical Specialist(Orthopedic, Podiatric Surgery, Trauma Surgery)
Ascension St. John Hospital
06.2016 - 08.2019
Clinical Coordinator: Orthopedic, Neurosurgery, and Podiatric Services
DMC Sinai Grace Hospital
01.2013 - 05.2016
Staff RN, Operating Room Services
DMC Surgery Hospital
01.2010 - 12.2012
Staff RN, Operating Room Services
Harper Hospital
06.1999 - 12.2009
Bachelor of Science - Nursing
University of Detroit Mercy