KELLY J. NAGY
Brooklyn,USA
Summary
Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess a robust knowledge of adult learning theories. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for the ability to drive continuous improvement in training programs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Training
Mercy Home
Brooklyn, NY
03.2017 - 08.2024
- Manage the organization's training department, and conduct training and staff development
- Responsible for ensuring that Mercy Home's workforce is equipped to perform their various duties in accordance with agency standards and OPWDD training regulations; schedule and conduct agency orientations for all new employees; maintain, and oversee the training data.
- Oversee the implementation of workforce development initiatives, and develop applicable training curricula.
- Responsible for American Red Cross CPR, First Aid, AED, SCIP-R, and Defensive Driving trainings; adhere to, and ensure annual training on Corporate Compliance guidelines.
- Certified Investigator; Human Rights Committee, Chair; Incident Review Committee, Team Member; Strategic Planning Committee, Team Member.
- Serve as administrator on call during specified weekends and evenings.
- Evaluated existing curricula against current business requirements in order to recommend changes or updates when necessary.
- Ensured compliance with applicable laws by providing mandatory safety training courses.
- Generated reports on progress made towards meeting departmental goals related to training efforts.
- Coordinated schedules for instructors, facilitators, trainees, venues, materials.
- Assisted in developing a framework for certifications aligned with industry standards.
- Built relationships with stakeholders to identify training needs and develop customized solutions.
- Managed budgets and resources related to training activities in an efficient manner.
- Developed and delivered comprehensive training programs to ensure employee competency in job roles.
- Maintained records of all training activities including attendance sheets and evaluation forms.
- Identified potential vendors who could provide quality services at competitive rates.
- Provided guidance and support to employees on how to use new technologies or systems during onboarding processes.
- Organized virtual meetings with remote teams for online workshops or seminars.
- Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
- Presented training information via role playing, simulations and team exercises.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Determined course objectives and found or wrote course materials to cover topics.
- Mentored team members to succeed and advance within department and company.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Led training classes and recorded instruction for later use.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Developed new training programs in compliance with company and government standards.
- Facilitated team building exercises aimed at improving communication among colleagues.
Training and Logistics Coordinator
HeartShare Human Services
Brooklyn, NY
01.2012 - 03.2017
- Primary liaison with OPWDD programs to ensure oversight related to yearly Part 633-required trainings.
- Responsible for the maintenance and dissemination of all training documentation, coordinated and processed registrations, and tracked compliance with New Manager Orientation.
- Continued with the Senior Staff Trainer responsibilities.
- Personal Outcome Measures (POMS) Interviewer.
Senior Staff Trainer
HeartShare Human Services
Brooklyn, NY
04.2004 - 01.2012
- Coordinated and conducted new staff orientation, American Red Cross First Aid/CPR/AED training, SCIP-R certification, and other agency-wide trainings.
- Agency liaison with the American Red Cross, and other CPR/AED vendors.
- Lead person in curriculum development and implementation of the Everyday Heroes Initiative, Person-Centered Planning, and Life Planning; Management Training Program (MTP) graduate - Co-valedictorian; MTP committee member, Everyday Heroes Supports Initiatives Committee - Chair, HeartShare Learning Institute member, HeartShare University instructor.
- Tracked attendance at all classes, workshops, sessions conducted by the Training Department.
- Created materials such as handouts, PowerPoint presentations, videos, manuals, and other documents for use in training sessions.
Work Force Development Specialist
The Evelyn Douglin Center
Brooklyn, NY
09.2003 - 04.2004
- Developed and organized the direction of the workforce development activities, and was responsible for the training of agency staff at all program sites; developed and conducted an agency orientation for all new staff.
- Formulated training policies, programs, and schedules based on knowledge of regulatory requirements and identified training needs; provided vision and leadership to new training initiatives; ensured the collection and maintenance of workforce development data.
Program Coordinator
The Sheild Institute
Bayside, NY
04.2001 - 09.2003
- Performed administrative and supervisory duties related to the management of the Day Habilitation Services; supervised and trained 20 staff members working in a program with 86 individuals; conducted staff development and training activities; conducted investigations; and provided CPR/First Aid certification.
Program Coordinator
United Cerebral Palsy of NYC
NYC, NY
10.1998 - 04.2001
- Developed and implemented a Day Habilitation program; coordinated, supervised, and trained 50 staff members in 2 programs consisting of 140 adults with developmental disabilities; chaired the Special Review Committee that reviewed agency-wide alerts and incidents.
Habilitation Specialist, Day Habilitation Program
United Cerebral Palsy of NYC
NYC, NY
08.1998 - 10.1998
- Supervised and trained four staff members in two program rooms with 25 to 30 adults with developmental disabilities; facilitated meetings in conjunction with the program planning team; coordinated services, developed, and implemented programs; coordinated and led outings in the community.
Habilitation Specialist, Day Treatment Program
JM Murry Center
Cortland, NY
03.1997 - 08.1998
- Supervised and trained two staff members in a program room with ten adults with developmental disabilities; wrote, supervised, and implemented plans.
Residential Counselor
The Special Children's Center
Ithaca, NY
01.1997 - 03.1997
- Provided direct care support for a group of 12 individuals in an Intermediate Care Facility; ensured goals were completed, data was collected, and provided input on goal development.
Residence Manager
Occupations, Inc.
Newburgh, NY
07.1994 - 10.1996
- Managed a group home of 14 adults dually diagnosed with intellectual disabilities/developmental disabilities (ID/DD) and psychiatric diagnoses, and trained and supervised 7 staff members.
Residential Counselor
Groton ICF
Groton, NY
08.1992 - 08.1993
- Provided direct care support for a group of 12 individuals in an Intermediate Care Facility
Education
Masters - Disability Studies
CUNY Graduate Center-School of Professional Studies (SPS)
NYC, NYAdvanced Certificate - Disability Studies
CUNY Graduate Center-SPS
NYC, NYBachelor of Arts - English
SUNY Oneonta
Oneonta, NYAssociate of Arts - Liberal Arts
SUNY Morrisville
Morrisville, NYSkills
- Employee training
- Curriculum development
- Regulatory compliance
- Training evaluation
- Workforce development
- Team building
- Effective communication
- Coaching and mentoring
- Learning management systems
- Leadership development
- Training delivery
- Mentoring
- Virtual training
- Coaching
- Staff development
- Adult learning theories
- Small group instruction
- Training needs analysis
- Remote employee training
- Paycom administrator
- Mondaycom experience
Certification
- American Red Cross: First Aid/CPR/AED instructor
- Strategies for Crisis Intervention and Prevention instructor
- National Traffic Safety Institute: Defensive Driving instructor
Timeline
Director of Training
Mercy Home
03.2017 - 08.2024
Training and Logistics Coordinator
HeartShare Human Services
01.2012 - 03.2017
Senior Staff Trainer
HeartShare Human Services
04.2004 - 01.2012
Work Force Development Specialist
The Evelyn Douglin Center
09.2003 - 04.2004
Program Coordinator
The Sheild Institute
04.2001 - 09.2003
Program Coordinator
United Cerebral Palsy of NYC
10.1998 - 04.2001
Habilitation Specialist, Day Habilitation Program
United Cerebral Palsy of NYC
08.1998 - 10.1998
Habilitation Specialist, Day Treatment Program
JM Murry Center
03.1997 - 08.1998
Residential Counselor
The Special Children's Center
01.1997 - 03.1997
Residence Manager
Occupations, Inc.
07.1994 - 10.1996
Residential Counselor
Groton ICF
08.1992 - 08.1993
Masters - Disability Studies
CUNY Graduate Center-School of Professional Studies (SPS)
Advanced Certificate - Disability Studies
CUNY Graduate Center-SPS
Bachelor of Arts - English
SUNY Oneonta
Associate of Arts - Liberal Arts
SUNY Morrisville
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