Kelly Jodoin
Louisville,KY
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Efficient professional with many years of experience. Successful at fast and accurate valet and ticket services with talent for maintaining clean and presentable parking area.
Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Punctual Parking Lot Attendant with extensive knowledge of valet services and excellent spatial awareness. Dedicated to maintaining clean and professional parking area with talent for providing fantastic customer service. Demonstrated strengths in vehicle servicing and payment collection.
Overview
17
17
years of professional experience
Work History
Valet Attendant
Riverside Parking
Louisville, KY
01.2022 - Current
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Communicated daily with valet staff to ensure efficient operations.
- Assisted customers in retrieving their vehicles when requested.
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Maintained accurate records of customer information including vehicle make and model, license plate number.
- Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
- Processed payments using cash registers or point-of-sale systems as needed.
- Directed drivers around obstacles in the parking lot while guiding them into available spots.
- Monitored the area to ensure no unauthorized persons entered or exited the premises.
- Assisted disabled customers with entering and exiting their vehicles as necessary.
- Transported customer's belongings safely from one location to another in a timely manner.
- Provided directions and recommendations on local attractions upon request from customers.
- Responded quickly and efficiently to any emergency situations that arose during shift hours.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Adhered strictly to all company policies regarding safety procedures at all times.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
Brand Representative
Adidas
Louisville, KY
01.2014 - 06.2027
- Developed and implemented strategies to increase brand awareness.
- Created and managed social media campaigns to promote the brand's products and services.
- Organized promotional events such as tradeshows, conferences, and webinars.
- Cultivated relationships with potential customers through direct marketing activities.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Developed content for company website and other digital platforms in order to maximize visibility of the brand's products and services.
- Analyzed market trends and competitor activity to identify areas of opportunity for the brand.
- Prepared detailed reports on customer feedback, sales performance, competitive analysis.
Cashier Team Lead
Goodwill
Louisville, Colorado
09.2021 - 11.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Shift Operations Manager
Amazon
Louisville , KY
04.2018 - 08.2022
- Developed and implemented strategies to improve shift operations efficiency.
- Monitored staff performance and ensured adherence to company policies and procedures.
- Analyzed customer feedback data to identify areas of improvement for shift operations.
- Resolved customer complaints in a timely manner.
- Scheduled daily shifts for staff members according to workloads.
- Developed training programs for new hires on shift operations procedures and practices.
- Provided guidance and support to employees regarding their job duties during shifts.
- Established quality control standards for shift operations activities.
- Maintained accurate records of inventory levels, production output, and safety protocols.
- Enforced safety regulations while supervising the work environment during shifts.
- Assisted with the recruitment process by interviewing potential candidates for shift positions.
- Performed weekly audits of all equipment used in shift operations.
- Reviewed employee time sheets and approved overtime requests when necessary.
- Implemented cost-saving measures throughout the entire shift operation process.
- Created incentives programs to motivate staff members during peak hours of operation.
- Identified opportunities for improvement in existing processes related to shift operations.
- Collaborated with other departments to ensure smooth transition between shifts.
- Investigated incidents that occurred during shifts and took appropriate corrective action.
- Managed conflicts between staff members effectively during shifts as needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Implemented cost-control measures to maintain budgetary guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Manager
Texas Roadhouse Restaurant
Louann, KY
08.2017 - 06.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Expanded Duties Dental Assistant
Kentuckiana Oral Maxillofacial Surgery
Louisville, KY
04.2013 - 12.2020
- Greeted patients, recorded medical histories and vital signs, and provided patient education.
- Assisted dentist in performing dental procedures such as fillings, crowns, bridges, extractions and root canals.
- Sterilized instruments and set up trays for dental procedures.
- Performed preventive maintenance on dental equipment including autoclaves and handpieces.
- Maintained accurate patient records and charts through both paper-based filing systems and computer software programs.
- Instructed patients on proper oral hygiene techniques to maintain oral health.
- Provided chairside assistance to the dentist during examinations and treatments by handing instruments or material used during procedures.
- Maintained inventory levels of supplies necessary for daily operations.
- Assisted with laboratory duties such as fabricating temporary crowns, customizing night guards and splints, whitening trays and bleaching agents.
- Took digital radiographs using intraoral sensors according to office protocol.
- Removed sutures from surgical sites post operatively as directed by dentist.
- Constructed temporary crowns or other restorations under the direction of a dentist.
- Selected appropriate impression materials based upon type of procedure being performed.
- Reviewed patient's medical history prior to treatment; identified medications that may affect dental treatment plans.
- Performed coronal polishing to remove plaque or stain deposits from tooth surfaces.
- Assisted with administrative tasks such as scheduling appointments, verifying insurance coverage.
- Ensured all clinical areas were well stocked with necessary supplies; maintained cleanliness standards throughout clinic area.
- Communicated effectively with patients regarding their needs; answered questions about dental procedures or products.
- Made impressions and took impressions for mouthguards.
- Performed coronal polishing.
- Placed and removed matrices and temporary separating devices.
- Performed basic supportive services.
- Applied topical agents to patients.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Established clean, sterile and welcoming environment for patients.
- Exposed dental diagnostic x-rays.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Updated patient records with new data and treatment information.
- Documented patient records during procedures and added notes taken to treatment chart.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Kept track of treatment information in patient records.
Bartender
60 West Bistro & Martini Bar
Louisville , KY
01.2015 - 08.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
Texas Roadhouse
04.2010 - 11.2015
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Sales Representative Team Leader
AT&T Wireless
Cabot, Arkansas
05.2010 - 07.2013
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Created individual performance plans for each Sales Representative on the team.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts with customers in order to maximize profits.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Maintained detailed records of all sales activities within the team's CRM system.
- Assessed current market conditions to inform pricing decisions and develop marketing campaigns.
- Monitored competitor activities in order to stay ahead of the competition.
- Communicated regularly with upper management regarding progress towards departmental objectives.
- Identified areas of improvement within the team's processes and procedures.
- Implemented incentive programs designed to motivate Sales Representatives.
- Organized events such as trade shows or conferences to promote products or services.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Ensured compliance with company policies and regulations at all times.
- Generated reports summarizing team performance against established goals.
- Developed key customer relationships to increase sales.
Manager of Operations
Waffle House Restaurant
Cabot, Arkansas
04.2010 - 07.2012
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
Education
Certificate For Expanded Duties Dental Assistant - Dental Hygiene
MedQuest
Louisville, KY04-2012
High School Diploma -
Jacksonville High School
Jacksonville Arkansas 05-2009
Some College (No Degree) - Dental Hygiene
University of Arkansas
Fayetteville, ARSkills
- Vehicle safety
- Effective problem solving
- Stress tolerance
- Cash handling experience
- Professional appearance
- Time management expertise
- Customer service and support
- Financial records oversight
- Guest flow management
- Payment processing
- Flexible schedule
- Punctual and reliable
- Verbal and written communication
- Safety compliance
- Valid Driver's license
- Guest education
- Vehicle parking and retrieval
- Loading and unloading
- Cash handling
- Multitasking and organization
- Key booth operations
- Time management
- Attention to detail
Timeline
Valet Attendant
Riverside Parking
01.2022 - Current
Cashier Team Lead
Goodwill
09.2021 - 11.2023
Shift Operations Manager
Amazon
04.2018 - 08.2022
Manager
Texas Roadhouse Restaurant
08.2017 - 06.2022
Bartender
60 West Bistro & Martini Bar
01.2015 - 08.2017
Brand Representative
Adidas
01.2014 - 06.2027
Expanded Duties Dental Assistant
Kentuckiana Oral Maxillofacial Surgery
04.2013 - 12.2020
Sales Representative Team Leader
AT&T Wireless
05.2010 - 07.2013
Bartender
Texas Roadhouse
04.2010 - 11.2015
Manager of Operations
Waffle House Restaurant
04.2010 - 07.2012
Certificate For Expanded Duties Dental Assistant - Dental Hygiene
MedQuest
High School Diploma -
Jacksonville High School
Some College (No Degree) - Dental Hygiene
University of Arkansas