Kelly Johnson
Pioneer,Ohio
Overview
8
8
years of professional experience
Work History
Assistant Manager
Loves Travel Centers
01.2022 - 07.2024
- Generated repeat business through exceptional customer service
- Developed, implemented, and managed business plans to promote profitable food sales
- Supervised day-to-day operations to meet performance, quality and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Operator
20/20 Custom Molded Plastics
01.2021 - 01.2022
- Set up and adjusted equipment and properly configured machines for daily operation
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Transported goods between warehouse locations according to shipment and storage needs.
Restaurant Assistant Manager
Pilot Travel Centers
04.2016 - 01.2021
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Kept facility compliant with health codes, sanitation requirements and license regulations
- Managed staff schedules and maintained adequate coverage for all shifts.
Skills
- Operations Management
- Product and service knowledge
- Recruiting and interviewing
- Customer Engagement
- Passion for customer satisfaction
- Leadership
- Inventory control and record keeping
- Attention to Detail
- Hardware Repair
- Tech-Savvy
Timeline
Assistant Manager
Loves Travel Centers
01.2022 - 07.2024
Operator
20/20 Custom Molded Plastics
01.2021 - 01.2022
Restaurant Assistant Manager
Pilot Travel Centers
04.2016 - 01.2021