Kelly Johnson
Annapolis,MD
Summary
Detail-oriented, multi-tasker working in a fast paced customer service environment. Excellent communication and interpersonal skills with conversational knowledge of Spanish. Possess strong organizational skills and is enthusiastic with an eagerness to learn, and an infectious positive attitude.
Overview
15
15
years of professional experience
Work History
Office Manager
SN Yacht Services
08.2022 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Restaurant Server
Ruths Chris' Steakhouse
11.2018 - 12.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Taproom Manager
Replay Brewing
11.2021 - 05.2022
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Closed out cash register and prepared cashier report at close of business.
- Optimized the use of space within the taproom, creating a comfortable atmosphere that encouraged repeat patronage.
- Resolved conflicts between patrons or staff quickly and professionally, ensuring all parties felt heard and respected.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Irish Restaurant Company
09.2011 - 05.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Patient Care Coordinator
South Charlotte Oral And Facial Surgery
03.2009 - 06.2009
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Increased efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
No Degree - Communications
Winthrop University
Rock Hill05.2008
Skills
- Customer Service
- Document Management
- Excellent multi-tasking ability
- Organizational Skills
- MS Office
- Problem-Solving
- Excellent Communication
Affiliations
- Chi Omega Fraternity
Languages
Spanish
Professional Working
Timeline
Office Manager
SN Yacht Services
08.2022 - 02.2024
Taproom Manager
Replay Brewing
11.2021 - 05.2022
Restaurant Server
Ruths Chris' Steakhouse
11.2018 - 12.2023
Bartender
Irish Restaurant Company
09.2011 - 05.2019
Patient Care Coordinator
South Charlotte Oral And Facial Surgery
03.2009 - 06.2009
No Degree - Communications
Winthrop University
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