Kelly Johnson
Owatonna,MN
Summary
A self-starter installing applications onsite and from remote locations. A technology-driven Implementation Specialist known to have a high level of patience and for providing exemplary service and assistance to clients.
Overview
8
8
years of professional experience
Work History
Senior Implementation Specialist
Points North
Duluth, Minnesota
11.2022 - Current
- Maintained up-to-date knowledge about industry trends, best practices and emerging technologies.
- Ensured compliance with all applicable laws and regulations related to implementations.
- Prepared presentations, proposals and reports for internal and external stakeholders.
- Managed multiple client engagements to ensure successful implementations of software solutions.
- Developed detailed documentation for implementation process, system configuration, and user setup.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Assisted senior management with developing strategies for continuous process optimization.
System Administrator
Owatonna Public Schools
Owatonna, Minnesota
07.2016 - 11.2022
- Installed, tested and evaluated new systems, applications and patches.
- Performed regular backups of critical data and documents.
- Implemented security measures such as firewalls, antivirus programs.
- Ensured compliance with all applicable laws and regulations regarding information security standards.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Facilitated professional development workshops focused on incorporating new technologies into instruction.
- Developed comprehensive technology integration plans for use in classrooms.
- Conducted training sessions to educate teachers on how to utilize technology effectively in their teaching.
- Created instructional materials, such as handouts, tutorials and videos, to help teachers understand the use of technology tools.
- Installed, configured, tested and maintained computer hardware, software and network equipment in classrooms.
- Maintained accurate records of all computer configurations within the school district.
- Researched emerging technologies related to education and presented findings at staff meetings.
- Developed policies and procedures related to the safe use of digital devices by students.
- Developed and maintained web content including website navigation, images, text, and multimedia.
- Analyzed website analytics data to identify trends or opportunities for improvement.
Education
Associate of Applied Science - Computer Technology
Riverland Community College
Austin, MN05-2014
Associate of Applied Science - Web Design
Riverland Community College
Austin, MN05-2014
Associate of Arts - Liberal Arts And General Studies
Riverland Community College
Austin, MN05-2014
Certification - Social Media Marketing
Riverland Community College
Austin, MN05-2014
Some College (No Degree) - Technology Integration - STEM Education
Valley City State University
Valley City, NDSkills
- Project Planning
- Software Implementation
- Complex issue resolution
- Reporting and documentation
- Active Listening
- Continuous Improvement
- Group and individual instruction
- Technology Integration
Timeline
Senior Implementation Specialist
Points North
11.2022 - Current
System Administrator
Owatonna Public Schools
07.2016 - 11.2022
Associate of Applied Science - Computer Technology
Riverland Community College
Associate of Applied Science - Web Design
Riverland Community College
Associate of Arts - Liberal Arts And General Studies
Riverland Community College
Certification - Social Media Marketing
Riverland Community College
Some College (No Degree) - Technology Integration - STEM Education
Valley City State University
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