Kelly Johnson
Palm Coast,FL
Summary
Proven track record in enhancing client satisfaction and retention, demonstrated through expert negotiation and exceptional customer service skills. Surpassed sales targets, contributing to significant growth. Trained teams, fostering a culture of excellence and continuous improvement. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Goosehead Insurance - Tamayo Agency
02.2024 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
Senior Leasing Specialist
JWB Real Estate Capital
11.2018 - 12.2023
- Streamlined the lease application process, resulting in faster turnaround times and improved client satisfaction.
- Conducted virtual and in person detailed property tours to highlight amenities and address potential tenant concerns, contributing to increased occupancy rates.
- Assisted clients with financial analysis, determining optimal leasing structures that met their budgetary requirements while maximizing profitability for the company.
- Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
- Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
- Managed a portfolio of properties, ensuring consistent revenue growth through strategic leasing initiatives.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Bartender/Server Trainer
NoseDive GastroPub/Table 301 Restaurant Group
03.2015 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Dining Room Manager
Manny's Mediterranean Grille
10.2014 - 03.2015
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Boosted employee morale and retention through effective communication and team-building activities.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Education
Business Management
Greenville Technical College
Greenville, SCSkills
- Customer Service
- Strong negotiation
- Cold-calling
- In and Outbound Sales
- Client Retention
- Account Management
- Rapport Building
Accomplishments
- Achieved top agent by completing most deposits taken and most move ins with accuracy and efficiency year over year.
- Won Teammate of the Year
Certification
- DBPR - Real Estate Sales Associate License - #3434174
- DBPR - PNC Insurance License - #078096
Timeline
Insurance Sales Agent
Goosehead Insurance - Tamayo Agency
02.2024 - Current
Senior Leasing Specialist
JWB Real Estate Capital
11.2018 - 12.2023
Bartender/Server Trainer
NoseDive GastroPub/Table 301 Restaurant Group
03.2015 - 10.2018
Dining Room Manager
Manny's Mediterranean Grille
10.2014 - 03.2015
Business Management
Greenville Technical College
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