KELLY JOHNSON
Eagle River,AK
Summary
A full time position where my current skills and abilities can be utilized in office management, accounting and client relationship optimization. Strong customer relations Talented multi-tasker Experience with PPO, HMO & Medicaid plans Great communication skills Experience with Opendental, Dentrix, and SoftDent software Proficient with Fast Attach & NEA Stellar attendance record Hardworking team player
Overview
24
24
years of professional experience
Work History
Dental Billing Specialist
Alaska Premier Dental Group
Anchorage, AK
04.2021 - Current
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Developed effective strategies for increasing collection rates from third-party payers.
Front Desk Coordinator
Crossroads Dental Group / Refresh Dental
Hebron, Ohio
12.2013 - 07.2017
- Perform all intake procedures
- Maintain all patient records
- Processed all parts of the dental claims including disputes, resolutions and insurance claim settlements
- Served as the billing department; send monthly statements to patients, answer any account questions, rectify all accounts
- Scheduling of patient appointments, work unscheduled treatment plan reports to maintain a full schedule
- Explain treatment plans to patients, contracts, financial terms, and establish collection protocol
- Train all new hire employees.
Patient Service Representative
Metro Dentalcare
Maplewood, Minnesota
12.2011 - 06.2013
- Answer all incoming calls, schedule, and confirm appointments for the clinic
- Present treatment plans along with financial responsibilities
- Collect all co-payments
- Correct all rejected claims along with send in all documentation electronically.
Office Manager
Steven Hoagland DDS Inc.
Columbus / Powell, Ohio
11.2000 - 06.2011
- Responsible for full cycle administration and management of two dental offices with over a thousand long-standing patient base
- Oversee scheduling for 5 employees
- Maintain all of the patient records
- Submit all insurance claims and all documentation electronically
- Maintain all patients accounts
- Present all treatment plan and financial arrangements.
Education
Associate of Arts - Sign Language / Interpreter
Saint Paul College
Saint Paul, Minnesota01.1999
High School Diploma -
St. Bernards
St. Paul, Minnesota01.1990
Skills
- Strong customer relations
- Talented multi-tasker
- Experience with PPO, HMO & Medicaid plans
- Great communication skills
- Experience with Opendental, Dentrix, and SoftDent software
- Proficient with Fast Attach & NEA
- Stellar attendance record
- Hardworking team player
- Payment Processing
Timeline
Dental Billing Specialist
Alaska Premier Dental Group
04.2021 - Current
Front Desk Coordinator
Crossroads Dental Group / Refresh Dental
12.2013 - 07.2017
Patient Service Representative
Metro Dentalcare
12.2011 - 06.2013
Office Manager
Steven Hoagland DDS Inc.
11.2000 - 06.2011
Associate of Arts - Sign Language / Interpreter
Saint Paul College
High School Diploma -
St. Bernards
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