Kelly Johnson
Bonita Springs,FL
Summary
Effective advisor, communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Consultant
Shell Consulting Group
12.2021 - Current
- Guided clients through the process of receiving their Employee Retention Tax Credit.
- Helped over one hundred business owners with their Employee Retention Tax credit. Over 10 million dollars in credit for my clients, bringing in over 2 million dollars in revenue for the company.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Gathered, organized and input information into digital database.
Manager
The Real Maccaw
01.2020 - 01.2022
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Increased staff retention through effective hiring, training, and performance management practices.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Arts - Communication Studies
Florida Gulf Coast University
Fort Myers, FL03.2016
Skills
- Continuous Improvement
- Employee Management
- Work Planning and Prioritization
- Customer Relationship Management
- Client Relationships
- Project Management
- Client Engagement
- Attention to Detail
- Problem-Solving
- Decision making
- Adaptability and flexibility
Timeline
Consultant
Shell Consulting Group
12.2021 - Current
Manager
The Real Maccaw
01.2020 - 01.2022
Bachelor of Arts - Communication Studies
Florida Gulf Coast University
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