Kelly Johnson
Orange Beach
Summary
Dynamic professional with extensive experience as a Front Office Assistant at Rettberg Plumbing and Heating, excelling in calendar management and customer service. Proven ability to streamline operations and enhance efficiency through adept use of Microsoft Excel and meticulous expense reporting. Committed to delivering exceptional support and fostering positive relationships with clients and colleagues.
Overview
39
39
years of professional experience
Work History
Front Office Assistant
Rettberg Plumbing and Heating
Divernon
07.2016 - 06.2018
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Organized and scheduled meetings and appointments for management.
- Processed and prepared business or government forms and expense reports.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered and directed phone calls to appropriate staff members.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Completed and mailed contracts, invoices or checks.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Public Service Administrator
State of Illinois - Revenue
Springfield
11.1979 - 04.2014
- Advised senior management on issues related to improving public services.
- Ensured compliance with relevant laws and regulations related to public service operations.
- Researched and analyzed community needs to determine program directions and goals.
- Maintained accurate records of all departmental activities and financial transactions.
- Prepared and training manuals.
- Consulted with staff on resolution of complex service issues.
- Prepared documents required for grant applications and renewals.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Participated in training sessions regarding changes in policies or procedures.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Developed procedures to streamline operational processes within the department.
- Supervised staff members engaged in providing services to citizens.
- Recruited, interviewed, and hired volunteers and staff.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Supervised employees and provided onsite training and continuing education to staff.
- Organized meetings, conferences, and special events for public service departments.
Education
High School Diploma -
Greenview High School
Greenview, IL05-1978
Skills
- Office equipment operation
- Calendar management
- Expense reporting
- Microsoft Excel
- Data entry
- Customer service
Timeline
Front Office Assistant
Rettberg Plumbing and Heating
07.2016 - 06.2018
Public Service Administrator
State of Illinois - Revenue
11.1979 - 04.2014
High School Diploma -
Greenview High School
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