Kelly Johnson
Kaufman
Summary
Knowledgeable Regional Manager with proven track record in overseeing healthcare operations and driving strategic initiatives. Managed multiple teams to enhance operational efficiency and streamline processes, resulting in substantial improvements. Demonstrated leadership and problem-solving skills, and consistently fostered productive team environments.
Overview
13
13
years of professional experience
Work History
Regional Manager of Operations
WellMed Medical Management
01.2022 - Current
- Oversee the operations of a total of 7 clinics, 7 direct reports, and 80 individuals
- Support the functioning of business operations by managing 7 Clinic Administrators, coordinating operations and ensuring exceptional workflow and processes
- Collaborate and strategize daily with 9 Leadership personnel including, Medical Directors, Lead Providers, and Senior Directors to ensure that market HEDIS target is met
- Direct workflow issue and collaborate closely with 25 Providers to ensure that all expectations of the full healthcare system are met daily
- Prepare and implement operational policies and recommend changes, development and marketing of new services and referral sources, and conduct monthly meetings
- Represent 7 clinics and organization at public and professional meetings and conferences
- Maintain profession affiliations and enhance professional development to keep pace with trends in healthcare administration
Clinic Administrator II
WellMed Medical Management
01.2021 - 01.2022
- Ensured that clinics performed optimally in the following areas: 90% and above on PHSA; 10% growth in panel size and 5 stars or above on STAR metrics
- Facilitated the employment, development and management of 120 employees
- Created a positive and productive work environment by communicating with 120 team members, setting clear goals and monitoring performance
- Spearheaded numerous marketing events in representation of 7 clinics/ and staff in promotion for future new patients
- Directed workflow issue, and worked closely with Providers to ensure that all expectations of the full risk health care system were met daily
- Managed provider’s time and attendance, as well as clinical team through Global Self Service
- Conducted monthly team meetings and staff checks
- Assisted in training 25 providers, 7 management and 120 staff.
Practice Manager III
Texas Health Physician Group
01.2013 - 01.2021
- Worked with Regional Director and Practice Administrator to develop and implement performance goals and objectivesfor 35 staff and 3 clinics.
- Assisted Regional Director and Practice Administrator with implementation and development of longrange planner 3 clinics and 10 physicians.
- Managed front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments (TOS) and customer service efforts
- Coordinated scheduling of operations with that of the 10 physicians to ensure proper coverage of patient appointments and out-of-office calls
- Supervised medical, AR nursing and 11 clerical staff to ensure adequate coverage for quality patient care
- Managed the hiring of 35 medical, nursing and clerical staff; assisted in the performance management and salary administration process; and initiated process to terminate access when employees separate
- Monitored payroll system to control time management for 35 employees
- Ensured work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risks and opportunities for improvement
- Served as the first point of contact for patient and external customer complaints, reconciled and investigated all complaints relating to practice operations and routed privacy and/or compliance complaints/issues. Escalated recurring problems as needed.
Education
Bachelor of Psychology -
University of Phoenix
01.2012
Skills
- Project Management
- Healthcare Operations
- Management
- Stakeholder communication
- Teamwork
- Organizational time strategies
- Operational efficiency development
- Project leadership
- Concise messaging
- Analytical reasoning
- Evidence-based decision making
- Strategic marketing planning
Timeline
Regional Manager of Operations
WellMed Medical Management
01.2022 - Current
Clinic Administrator II
WellMed Medical Management
01.2021 - 01.2022
Practice Manager III
Texas Health Physician Group
01.2013 - 01.2021
Bachelor of Psychology -
University of Phoenix