Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Open To Work

Kelly Johnson

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Field Service EngineerDatabase Administrator and BookkeeperAdministrative AssociateRelationship Banker

Work Type

Full TimePart TimeContract WorkConsultingSeasonal Work

Location Preference

On-SiteRemote
Location: US
Open to relocation: No

Salary Range

35/hr - 1000/hr

Important To Me

Work from home optionWork-life balance

Summary

Proficient Field Service Engineer successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Overview

30
30
years of professional experience

Work History

Field Service Engineer

Cone Health Information Systems Department
Burlington
07.2001 - 06.2025
  • Root Cause Analysis & Investigation, resulting in resolution development and corrective actions
  • Document, prioritize and resolve incoming Helpdesk customer calls for six locations and remote users using both verbal, remote tools and on site visits
  • Manage all AS-400 operations, including day end functions, report generation & distribution, systems back up and password management
  • Facilitate and troubleshoot interface issues using the Rhapsody interface engine
  • Support password management and profile maintenance for over 20 systems through active directory and specific software management tools
  • Responsible for hardware and software installation of critical and non-critical information services user devices
  • Facilitation and training development for information services and new and existing customer users
  • Monitor and troubleshoot Citrix servers and profile management
  • Project management of various hardware and software implementations
  • Implementation of process changes to maintain quality standards

Database Administrator and Bookkeeper

ARMC Charitable Foundation
Burlington
10.2012 - 08.2018
  • Database administration for the Chartable Foundation's
  • Event coordinator
  • Event problem solver and solutionist
  • Monthly accounting and bookkeeping
  • Generation of various reports for the Foundation Board

Administrative Associate

ARMC Pain Management Clinic
Burlington
08.2000 - 07.2001
  • Scheduled patients for four doctors, optimizing appointment flow and reducing wait times
  • Managed multiple departmental phone lines, ensuring prompt and professional communication
  • Coordinated patient discharges and referrals, streamlining patient transitions between care providers
  • Managed and communicated confidential medical records between physicians and other practices, maintaining compliance with privacy regulations

Sales & Service Specialist

Central Carolina Bank
Mebane
08.1999 - 08.2000
  • Obtained new accounts, contributing to branch growth and revenue targets
  • Resolved customer account conflicts, improving customer satisfaction and retention
  • Managed bank teller employees, ensuring adherence to operational standards
  • Designed and implemented branch incentive programs, increasing employee engagement and sales performance
  • Facilitated training of new employees, accelerating onboarding and productivity

Relationship Banker

BB & T
Greensboro
02.1997 - 08.1999
  • Worked at Greensboro, Hickory, and Winston-Salem, North Carolina locations, providing consistent service across branches
  • Facilitated team building and training sessions for branch employees and surrounding buildings, enhancing collaboration
  • Resolved delinquent accounts and handled fraudulent checks, reducing financial risk
  • Designed and implemented branch incentive programs, boosting team performance
  • Recruited new customers and set up accounts, driving branch growth

Reservations Agent

American Airlines
Cary
10.1995 - 02.1997
  • Secured customer reservations for airline transportation, ensuring accurate and timely bookings
  • Marketed airline tickets to potential customers, increasing ticket sales
  • Investigated lost and mishandled customer luggage complaints, enhancing customer satisfaction

Education

High School - Academic and Art honors

Grimsley Senior High School
Greensboro, NC

Some College (No Degree) - Psychology

University of North Carolina at Greensboro
Greensboro, NC

Some College (No Degree) - Business Administration

Columbia Southern University
Orange Beach, AL

Some College (No Degree) - Communications

Alamance Community College

Skills

  • Interpersonal skills
  • Effective communication
  • Analytical skills
  • Process improvement
  • Problem solving
  • Team motivation
  • Active Directory administration
  • Hardware installation
  • Software installation
  • Citrix server management
  • Rhapsody interface engine
  • AS-400 operations

Additional Information

Authorized to work in the US for any employer

Timeline

Database Administrator and Bookkeeper

ARMC Charitable Foundation
10.2012 - 08.2018

Field Service Engineer

Cone Health Information Systems Department
07.2001 - 06.2025

Administrative Associate

ARMC Pain Management Clinic
08.2000 - 07.2001

Sales & Service Specialist

Central Carolina Bank
08.1999 - 08.2000

Relationship Banker

BB & T
02.1997 - 08.1999

Reservations Agent

American Airlines
10.1995 - 02.1997

High School - Academic and Art honors

Grimsley Senior High School

Some College (No Degree) - Psychology

University of North Carolina at Greensboro

Some College (No Degree) - Business Administration

Columbia Southern University

Some College (No Degree) - Communications

Alamance Community College

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Kelly Johnson