Kelly Jones
Madison,AL
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
Work History
Business Manager
Willow Bridge Property Company
05.2022 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Conduct regular property inspections and maintenance assessments to identify and address issues promptly, reducing repair costs.
- Oversee rent collection, lease renewals, and lease administration.
- Proficient in property marketing, tenant relations, lease administration, and maintenance supervision.
- Develop and implement marketing strategies to attract and retain tenants, resulting in an average occupancy rate of 92%.
Area Manager
Barton Residential
04.2021 - 05.2022
- Oversaw budget planning, strategy development, community outreach for organization.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Reported to multiple owners weekly.
- Managed 5 apartment complexes, maintaining contractual, compliance and reporting requirements for all areas and assets in different local jurisdictions.
Property Manager
Circle Property Management
11.2019 - 04.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Administered operations to handle needs of more than 200 property units.
Property Manager
Barton Residential
07.2018 - 11.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Administered operations to handle needs of 85 property units.
Assistant Property Manager
Circle Property Manager
01.2017 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted regular inspections of both interior and exterior of properties for damage.
Co-Property Manager
Westover Companies
08.2013 - 10.2017
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained sufficient number of units market-ready for lease.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented strategies to improve tenant satisfaction leading to increased lease renewals and reached 100% occupancy.
New Homes Sales Consultant
Lennar
02.2010 - 07.2013
- Reviewed and executed confidential documents, contracts and disclosures.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Exceeded monthly and quarterly sales targets, consistently contributing to the company's success.
Education
Associate of Arts - Business Administration
Fayetteville State University
Fayetteville, NC05.1996
Skills
- Over 10 years of property management experience
- Operations Management
- Sales and Marketing
- Technical proficiency in Yardi and Entrata
- Strong financial acumen with a history of achieving and exceeding budgetary goals
- Exceptional communication and problem solving skills
- Proven ability to maintain high tenant retention rates and reduce vacancy periods
US Army Veteran
- Leadership and team management
- Problem solving and critical thinking
- Communication and interpersonal skills
- Time management and organization
Timeline
Business Manager
Willow Bridge Property Company
05.2022 - Current
Area Manager
Barton Residential
04.2021 - 05.2022
Property Manager
Circle Property Management
11.2019 - 04.2021
Property Manager
Barton Residential
07.2018 - 11.2019
Assistant Property Manager
Circle Property Manager
01.2017 - 07.2018
Co-Property Manager
Westover Companies
08.2013 - 10.2017
New Homes Sales Consultant
Lennar
02.2010 - 07.2013
Associate of Arts - Business Administration
Fayetteville State University
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