Kelly Jones
Niagara Falls,NY
Summary
Knowledgeable professional eager to leverage knowledge in risk management, occupational health, and safety. Qualified to create compliance programs, safety policies, conduct inspections and deliver training. Smart and efficient with relevant software and technology for data analysis and reporting.
Overview
13
13
years of professional experience
Work History
Internal Auditor II
Kaleida Health
11.2020 - Current
- Perform internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Prepare formal written reports containing initial objectives, observations, opinions, and recommendations.
- Develop remedial measures and corrective action plans when deficiencies are found internal rules and policies.
- Review, audit and improve EHS standards at all facilities.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provide relevant specific regulatory or policy guidance.
- Documented recommendations to improve internal controls.
- Deliver training and education where necessary.
Operations Manager
Sprint
02.2017 - 08.2020
- Responsible for operational excellence and management of 13 corporate locations in Upstate NY
- Development and implementation of regional EHS programs to ensure safeguards and due diligence of regulations.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed systems and procedures to improve operational quality and team efficiency
- Addressed compliance issues by developing and implementing corrective action plans.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Service and Repair Support Manager
Sprint
05.2015 - 02.2017
- Responsible for direct supervision of service and repair performance in 26 Corporate and Indirect locations in Upstate NY
- Assisted in recruiting, hiring and training of team members.
- Perform assessment of Region's EHS performance and identify practices for continual improvement.
- Developed and enacted safety and quality control plans.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Corporate Trainer
Sprint
05.2014 - 05.2015
- Responsible for training and development of new hire employees in both Corporate and Dealer locations nationwide.
- Certified to facilitate face to face and virtual classroom training.
- Created training programs and instructional materials to further educate personnel.
- Prepared educational materials such as module summaries, videos and informational packets.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Aid in development of sales consultants skills on and off of sales floor.
- Develop relationships with Dealer Principles to develop sales consultants and technicians.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
Retail Store Manager
Sprint
02.2011 - 05.2014
- Recruiting, hiring and development of employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conduct assessments of facility, document and report findings, and implement EHS initiatives and programs.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Bachelor of Science - Business Management
Canisius College
Buffalo, NY05.2016
Skills
- Problem Solving
- Project Management
- Building Relationships
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint
- Written and Oral Communications
- Regulation and Compliance
- Business Operations and Forecasting
- Creating Workflows
- Policy Compliance
- Coaching and Mentoring
- Critical Thinking and Analysis
Timeline
Internal Auditor II
Kaleida Health
11.2020 - Current
Operations Manager
Sprint
02.2017 - 08.2020
Service and Repair Support Manager
Sprint
05.2015 - 02.2017
Corporate Trainer
Sprint
05.2014 - 05.2015
Retail Store Manager
Sprint
02.2011 - 05.2014
Bachelor of Science - Business Management
Canisius College
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