Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Jones

Winter Haven,FL

Summary

Driven and Energetic Realtor with 14 years experience in real estate and over 28 years in customer service related fields. Skilled at building productive working relationships with agents, lenders, appraisers, and title companies to facilitate sales and satisfy clients. Organized, detail-oriented, work well under pressure and meet deadlines. Devoted to giving every client a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Realtor

Coldwell Banker Realty
Winter Haven, FL
12.2010 - Current
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Scheduled home viewings with potential buyers.
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Maintained current and accurate CRM database of prospective customers.
  • Represented buyers and sellers in major real estate transactions.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Researched and determined competitive market price.
  • Accompanied buyers during property inspections.
  • Conducted open houses and showings of properties to prospective buyers.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
  • Generated list of properties to meet specific client needs.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Presented properties to potential buyers to address questions or concerns.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.

Store Manager

Pink Chix Couture, LLC
Winter Haven, FL
10.2008 - 05.2011
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Organized promotional events to increase product awareness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Operations Manager

Bealls
Winter Haven, FL
08.2001 - 10.2008
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Enforced federal, state, local and company rules for safety and operations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Presented performance and productivity reports to supervisors.
  • Oversaw financial management, budget management, accounting and payroll activities.

Education

Real Estate License - Real Estate

Regal School of Real Estate
Lakeland, FL
09-2004

Skills

  • Market Research
  • Property Marketing
  • Client Relations
  • Negotiation
  • Purchase Agreements and Other Supporting Documents
  • Price Structuring
  • High energy level equating to productivity
  • Ability to work independently or as a team member
  • Determination for seeing a task or project through to a successful completion

Accomplishments

  • Outstanding Sales Achievement Award Every Year in Real Estate - Silver and Diamond Award

Timeline

Realtor

Coldwell Banker Realty
12.2010 - Current

Store Manager

Pink Chix Couture, LLC
10.2008 - 05.2011

Operations Manager

Bealls
08.2001 - 10.2008

Real Estate License - Real Estate

Regal School of Real Estate

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Kelly Jones