Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager
Kelly Jones-Tice

Kelly Jones-Tice

West End,NC

Summary

Highly motivated Regional Sales Manager with talent to drive team spirit and morale while promoting sales techniques that lead to exceeding goals. Known for high level of success in reducing cost and driving exceptional client experience.

Overview

25
25
years of professional experience

Work History

Regional Manager

PNC Bank, NA
Pinehurst, NC
05.2017 - Current
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Leveraged profit opportunities by recruiting diverse top talent and managing brand image to exceed plan performance.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Leading team of 15 direct reports and 50 indirect reports virtually and in person due to region geography.

Sales, Service & Support Manager

PNC Bank
Berwyn, PA
02.2015 - 05.2017
  • Coached employees through day-to-day work and complex problems.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.

DENOVO Branch Manager

PNC Bank
Paoli, PA
04.2014 - 02.2015
  • Successfully hired and on boarded staff for new Universal Branch
  • Organized and managed numerous profitable sponsorship events.
  • Quickly improved client service scores through daily inspection.
  • Effectively managed consumer credit pipelines which lead to exceeding quarterly goals.
  • Developed strong relationships with key business leaders in community.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

DENOVO Branch Manager

PNC Bank
Royersford
10.2009 - 04.2014
  • Lead this team from Human Sigma 2 in second quarter 2012 to Human Sigma 6 in second quarter 2013.
  • Developed strong relationships with key Line of Business partners.
  • Market All-Star winner in 2013 for exceptional sales and service results.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Launched new training program to boost employee skills and staff retention rate.

Branch Manager

SunTrust Bank
Royersford
10.2008 - 09.2009
  • Active member of the Atlanta Metro Chamber.
  • Created partnership with two local LMI schools. We held monthly Basic Banking events for parents and teachers. Also, we worked with the students to teach them about banking.
  • Responsible for the growth and retention of large commercial portfolio branch.

Business Banking Relationship Manager

SunTrust Bank
Atlanta
06.2004 - 10.2008
  • Responsible for growing the share of wallet for a portfolio of 250 business clients.
  • Support four Branch Managers by joint business calling and training of their staff on business products.
  • Chosen for several focus groups that reported directly to Senior Management.
  • Met or exceeded goals in 14 of 16 Quarters.

Branch Manager

SouthTrust Bank
Duluth
04.2002 - 06.2004
  • Successfully led team through Branch format change
  • Chosen by Area Manager to represent South Trust Bank at Gwinnett County Chamber events.
  • Reduction of staff turnover to less than 5%.

Account Executive

SunTrust Bank
Norcross
04.2001 - 04.2002
  • Successfully managed the top business and consumer clients for three branches.
  • Instituted a referral system to ensure a seamless process for the client.

Assistant Manager

SunTrust Bank
Norcross
05.1998 - 04.2001
  • Responsible for successful operational audits.
  • Ensured proper scheduling of employees.

Education

Bachelor of Science - Psychology

University of Tennessee
Chattanooga, TN
1992

Psychology

Montclair State University
Montclair, NJ
05.1991

Skills

  • Passionate at leading diverse teams
  • Excellent communication skills
  • Energetic work attitude
  • Resolution-oriented
  • Adaptive team player
  • Team Recruitment
  • Sales Forecasting
  • Critical Thinking
  • Sales Coaching
  • Business Development
  • Providing Feedback
  • Social Perceptiveness

Accomplishments

  • Alumni of PNC/Carnage Mellon Women in Leadership Development Program.
  • Multi -Year Director of market leadership development program.
  • Awarded Market All Star award for sales, service and risk for multiple years.
  • Supervised team of 50 staff members.
  • Human Sigma Six multi year recipient.

Timeline

Regional Manager

PNC Bank, NA
05.2017 - Current

Sales, Service & Support Manager

PNC Bank
02.2015 - 05.2017

DENOVO Branch Manager

PNC Bank
04.2014 - 02.2015

DENOVO Branch Manager

PNC Bank
10.2009 - 04.2014

Branch Manager

SunTrust Bank
10.2008 - 09.2009

Business Banking Relationship Manager

SunTrust Bank
06.2004 - 10.2008

Branch Manager

SouthTrust Bank
04.2002 - 06.2004

Account Executive

SunTrust Bank
04.2001 - 04.2002

Assistant Manager

SunTrust Bank
05.1998 - 04.2001

Bachelor of Science - Psychology

University of Tennessee

Psychology

Montclair State University

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Kelly Jones-Tice