Summary
Overview
Work History
Education
Skills
Timeline
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KELLY JOUETT

Midland,TX

Summary

Adept at managing high-volume transactions and enhancing customer relationships, my tenure at Frost Bank showcased my ability to maintain meticulous accuracy in financial records and foster trust through confidentiality. With skills in fraud detection and customer service, I excel in environments requiring attention to detail and professionalism.

Overview

32
32
years of professional experience

Work History

BANK TELLER

FROST BANK
01.2012 - 01.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

BANK TELLER

TEXAS BANK
08.2000 - 05.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

CASHIER

LONESTAR DRY CLEANERS
01.1998 - 05.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Billing Collections Clerk

RUIDOSO DOWNS UTILITIES DEPARTMENT
11.1997 - 10.1998
  • Managed collection calls to ensure timely payment from clients.
  • Improved account recovery by negotiating payment plans with debtors.
  • Contacted clients for resolving outstanding balances and enhancing cash flow.
  • Coordinated with team to streamline collection processes for better efficiency.

BANK TELLER

First Federal Credit
09.1996 - 09.1997
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Front Office Assistant

Ruidoso Downs Race Track
05.1993 - 09.1996
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Education

Associate of Arts - Sociology

WESTERN TEXAS COLLEGE
SNYDER

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Transaction processing
  • Listening and comprehension
  • Patience and empathy
  • Fraud detection
  • Signature verification
  • Teller support

Timeline

BANK TELLER

FROST BANK
01.2012 - 01.2025

BANK TELLER

TEXAS BANK
08.2000 - 05.2010

CASHIER

LONESTAR DRY CLEANERS
01.1998 - 05.1999

Billing Collections Clerk

RUIDOSO DOWNS UTILITIES DEPARTMENT
11.1997 - 10.1998

BANK TELLER

First Federal Credit
09.1996 - 09.1997

Front Office Assistant

Ruidoso Downs Race Track
05.1993 - 09.1996

Associate of Arts - Sociology

WESTERN TEXAS COLLEGE

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KELLY JOUETT