Results-driven professional with extensive experience in day-to-day office management, financial operations, project management assistance, and executive support. Proficient in human resources and employee management. Analytical and results-driven, committed to optimizing productivity, efficiency, prioritizing tasks, managing deadlines and service quality across diverse environments. Actively enhancing skills through online project management courses.
Hi, I’m
KELLY JOYNER
Salida,USA
Summary
Overview
20
years of professional experience
Work History
All Seasons Roofing and ContractingAlbuquerque, NM
Office Manager
05.2018 - 02.2023
Job overview
- Formulated start-up processes and procedures, ensuring effective office operations. This includes financial management, billing, collections, human resources, forecasting yearly budgets and budget maintenance, payroll, and providing administrative support to the sales department.
- Managed day-to-day operations of the business office, in adherence to all financial and administrative policies and procedures.
- Streamlined sales operations, providing administrative support, creating templates, and contributing to a 46% decrease in turnaround time for estimates/proposals and a 30% rise in residential sales revenue.
Santa Barbara Homeowners AssociationAlbuquerque, NM
Property Manager
03.2011 - 12.2017
Job overview
- With approval and help from the Board, I was able to revise our antiquated financial and collections policies, which led us to a more assertive approach to collections.
- As a result, my team and I reduced delinquent accounts, some spanning 8 to 10 years old, by 55% within a two-year period.
- Oversaw day-to-day operations of the business office, payroll, and HR responsibilities while providing administrative support to the owner with appointments, meetings, calendar, research, call routing, and more.
- Restructured the production department with inventory and ordering supplies, eliminating constant out-of-stock issues.
- Implemented a program to educate employees on benefits and rights, increasing retention rates.
- I wrote new shipping guidelines and reduced shipping timelines from 48 to 72 hours to same-day shipping.
- Strengthened contractor agreements and increased pay for estheticians, resolving retention issues.
Studio AbasiBerkely, CA
Office Manager/Executive Project Assistant
07.2005 - 11.2010
Job overview
- Oversaw day-to-day operations of the business office, payroll, and HR responsibilities while providing administrative support to the owner with appointments, meetings, calendar, research, call routing, and more.
- Restructured the production department with inventory and ordering supplies, eliminating constant out-of-stock issues.
- Implemented a program to educate employees on benefits and rights, increasing retention rates.
- I wrote new shipping guidelines and reduced shipping timelines from 48 to 72 hours to same-day shipping.
- Strengthened contractor agreements and increased pay for estheticians, resolving retention issues.
Heel, IncAlbuquerque, NM
Executive Project Assistant
03.2003 - 05.2005
Job overview
- Provided comprehensive support to the President of an herbal manufacturing company, including financial reporting, meetings, appointments, calendars, research, call routing, email, travel, and medical studies.
- Assisted in the rebranding project of a 102-homeopathic product line, as well as new production schedules.
- Successfully guided the Sales Department in reinstating their training program, with all representatives participating, which led to an impressive 25% jump in sales during the first quarter.
- Supported the Medical Director with transcribing medical studies, the creation of monthly newsletters, and medical journals.
Education
CourseraOnline
from Project Management, Digital Marketing, Excel-Advanced Course
12-2024
University Overview
Currently enrolled in all three courses and will be completed Dec, 2024.
Hayward Adult Technical SchoolHayward, CA
Graduate/Certificate from Administrative Medical Assistant
University Overview
Administrative Medical Assistant - Program specialized in Medical Terminology, Transcription, Appointment Scheduling, Referrals, Rooming Patients, Vitals, Medical Coding and Billing
Skills
- Management of day-to-day business office operations
- Payroll and Payroll taxes
- Financial analysis and reporting
- Microsoft Office 365 and Dynamics 365
- A/P and A/R
- QuickBooks Online, Pro Plus, and Enterprise
- Invoicing, billing, and collections
- Proposal/Estimate Writing
- Revenue forecasting and budget management
- ERP software proficient
- Human Resources
- CRM systems proficient
- Non-Profit Accounting
- Customer Service and De-escalation Skills Trainer
- Data and information analysis
- Creative and critical thinking
- Medical billing and collections
- Flexible Negotiation and Contracting
- Collaborative Learner
- Conflict Management Training
- Executive Assistant – Level C
- Recruiting
- NTTCs and tracking
- GMP trained
- Technical Proficiency
- Interpersonal Skills and Self-Awareness Training
- Root Cause Analysis
- Medical transcription
- Employee onboarding and training
- Medical terminology
- HIPAA trained/educated
Gap In Employment
Gap In Employment
Personal Sabbatical for Life Transition, 02/01/23, 09/30/24, During this period, I took a deliberate break from my profession to focus on a significant personal life transition. After a 30-year marriage, I underwent a divorce, requiring dedicated time and attention to ensure a smooth transition for both of us.
Timeline
Office Manager
All Seasons Roofing and Contracting
05.2018 - 02.2023
Property Manager
Santa Barbara Homeowners Association
03.2011 - 12.2017
Office Manager/Executive Project Assistant
Studio Abasi
07.2005 - 11.2010
Executive Project Assistant
Heel, Inc
03.2003 - 05.2005
Coursera
from Project Management, Digital Marketing, Excel-Advanced Course
Hayward Adult Technical School
Graduate/Certificate from Administrative Medical Assistant
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