Overview
Work History
Skills
Summary
Work Availability
Education
Certification
Work Preference
Timeline
Hi, I’m

KELLY JOYNER

Office Manager
Salida,CA
KELLY JOYNER

Overview

20
years of professional experience

Work History

Heel, Inc
Albuquerque, NM

Executive Project Assistant
03.2003 - 05.2005

Job overview

  • Provided comprehensive support to the President of an Herbal manufacturing company, including financial reporting, meetings, appointments, calendars, research, call routing, email, travel, and medical studies
  • Assisted in the rebranding project of a 102-homeopathic product line as well as new production schedules
  • Successfully guided the Sales Department in reinstating their training program, with all representatives participating, which led to an impressive 25% jump in sales during the first quarter

All Seasons Roofing and Contracting
Albuquerque, NM

Office Manager
05.2018 - 02.2023

Job overview

  • Managed day-to-day operations, for a financially challenged 220-unit Homeowners Associations business office, with financial management, human resources, Invoicing and collections, forecasting and budget management, employee onboarding and training, are just some of the duties
  • With an embezzlement 10 years prior, it left the HOA with a heavy financial strain
  • This resulted in a significant backlog of repairs on still on hold and quite a bit of the property in disrepair
  • I presented a proposal to restructure the current budget, reorganization of the maintenance department, collaboration with subcontractors and homeowner volunteers, we could implement a rigorous property inspection routine, enabling swift preventative maintenance, while addressing the backlog of repairs
  • This led to a surprising 25% reduction in the maintenance budget within the first six months and a subsequent 96% reduction in the backlog over two years, while halting further decay

Santa Barbara Homeowners Association
Albuquerque, NM

Property Manager
03.2011 - 12.2017

Job overview

  • Oversaw day-to-day operations of the business office and HR responsibilities while providing administrative support to the owner with appointments, meetings, calendar, research, call routing, and more
  • Restructured the production department with inventory and ordering supplies, eliminating constant out-of-stock issues
  • Implemented a program to educate employees on benefits/rights, increasing retention rates
  • Wrote new shipping guidelines and reduced shipping timelines from 48-72 hours to same-day shipping
  • Strengthened contractor agreements and increased pay for Estheticians, resolving retention issues

Studio Abasi
Berkely, CA

Office Manager/Executive Project Assistant
07.2005 - 11.2010

Job overview

Skills

  • Vendor engagement
  • Billing
  • Staff hiring
  • Bookkeeping
  • Conflict management
  • Workforce management
  • Banking operations
  • Project management
  • Travel coordination
  • Customer relations
  • Supply management
  • Compliance monitoring
  • Team supervision
  • Financial accounting
  • Technical support
  • Operations management
  • Clear oral/written communication
  • Scheduling and calendar management
  • Contract negotiations
  • Contract administration
  • Mail handling
  • Documentation and control
  • Employee training
  • Facility management
  • Documentation expertise
  • Senior leadership support
  • Proposal writing
  • Organizational skills
  • Customer service
  • Policy implementation
  • Expense reporting
  • Business administration
  • Vendor engagement
  • Database administration
  • Account reconciliation
  • Clerical support
  • Policy and procedure modification
  • Report preparation
  • Inventory control
  • Staff management
  • Staff training
  • Data entry
  • Report writing
  • Policy development
  • Human resources
  • Training and coaching
  • Credit and collections
  • Performance improvement
  • Strategic planning
  • Office management
  • Office management software
  • Budgeting expertise

  • Scheduling coordination

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Availability
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Education

Tennyson High School
Hayward, CA

High School Diploma

University Overview

Certification

  • CMAA - Certified Medical Administrative Assistant

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureHealthcare benefitsWork from home optionPersonal development programsCareer advancementWork-life balance

Timeline

Office Manager
All Seasons Roofing and Contracting
05.2018 - 02.2023
Property Manager
Santa Barbara Homeowners Association
03.2011 - 12.2017
Office Manager/Executive Project Assistant
Studio Abasi
07.2005 - 11.2010
Executive Project Assistant
Heel, Inc
03.2003 - 05.2005
Tennyson High School
High School Diploma

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KELLY JOYNEROffice Manager