Kelly J. Slone
Ceredo
Summary
IT professional with extensive expertise in networking and security, specializing in Cisco environments. Strong commitment to continuous learning and adaptation to evolving technology trends. Proven track record of delivering results in a fast-paced IT environment.
Overview
23
23
years of professional experience
Work History
Associate Director, Network Operations
Marshall University
Huntington
10.2024 - Current
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Resolved complex technical issues related to network automation systems.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Monitored production environment for errors or anomalies that may require manual intervention or debugging.
- Met with departmental managers to discuss project status and determine action plans.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Secured network systems by establishing and enforcing access control policies.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Designed detailed diagrams of existing networks and proposed changes to improve automation efficiency.
- Developed scripts to automate network maintenance tasks.
IT Infrastructure Engineer
Marshall University
Huntington
08.2009 - Current
- Main responsibilities include layer 2/3 switching and wireless connectivity.
- I assisted along with a team of others in a complete inventory project of campus and telephone upgrade to voice over IP (VoIP) phones.
- I’ve also assisted in some backend configuration such as QoS (Quality of Service) in the rollout of our latest Skype for Business deployment.
- I am responsible for all software/hardware upgrades and deployment/maintenance of our wireless network.
- Along with maintaining our current environment I am tasked with planning upgrades of both hardware and software to both our wired and wireless network.
- I have in the recent past been responsible for planning and purchase recommendations of switch replacements for all of campus.
- I am the lead on monitoring and network access software solutions such as Catalyst Center, Cisco Prime Infrastructure, NAC, and Identity Services Engine (ISE).
- I have some routing experience with EIGRP and BGP with remote sites and data center routing using Nexus equipment.
Senior IT Infrastructure Engineer
Marshalls
Huntington
10.2021 - 10.2024
- Monitored performance of existing wireless systems and identified areas for improvement.
- Conducted research into emerging technologies and trends in the wireless industry.
- Developed and implemented wireless network solutions for clients in accordance with their technical requirements.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Configured, monitored, and maintained routers, switches, firewalls, and load balancers.
- Assisted in developing requirements for future network designs.
- Created detailed documentation of the existing network architecture, processes, applications and services.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Identified and resolved network performance issues.
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
- Analyzed traffic patterns to identify potential problems before they occur.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Trained junior staff members on best practices for managing networking systems.
- Tested new products or technologies in a lab environment prior to deployment into production environments.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
IT Associate Sr. – Apple Support
Marshall University
Huntington
07.2008 - 07.2009
- Acted as the loan Apple Support technician for all of campus with a focus in supporting our Apple centric programs like Music and Graphic Design.
- Until taking on this role I had little experience with Apple products or operating systems but quickly became to go to person on campus for all Apple support.
- Within weeks of taking on this role I deployed an Open Directory server to assist in imaging and administration of lab environments.
IT Associate – Service Desk
Marshall University
Huntington
04.2006 - 06.2008
- Front line support for faculty/staff and students at Marshall University.
- Answered calls and emails pertaining to various services such as email or online learning environments.
- Duties included providing troubleshooting over the phone or on site for all software/hardware issues and forwarding these issues onto appropriate departments.
- This required a working general knowledge of virtual environments, email routing, DNS, DHCP, databases, etc. in order to appropriately forward the issue onto a team member with the correct skills to resolve the issue.
Customer Information Specialist/Subject Matter Expert/Reports Analyst
Affiliated Computer Services
Pikeville
02.2005 - 03.2006
- I was hired during the launch of a call center that provided phone support for Boostmobile cell phones, a prepaid division of Sprint.
- While with this employer my role changed multiple times from providing technical support to users over the phone, serving as a technical expert to others providing support, and lastly acting as a Reports Analyst.
- While in this last role I developed several Visual Basic applications used internally within the site.
- Several of these applications were in the process of being rolled out for use at other call centers.
Student Helpdesk Supervisor
Pikeville College
Pikeville
09.2002 - 12.2004
- Provided general desktop support for faculty/staff and students at the college.
- I was in charge of scheduling work study students for lab coverage as well as providing on the job training.
- While in this role I also attended multiple Appalachian College Association conferences where I led a support group staff for the annual event.
- Duties also included imaging labs and new computer purchases for faculty/staff.
Education
MS - Cyber Security and Forensics
Marshall University
Huntington, WV05.2022
AAS - Information Technology
Marshall University Community and Technical College
Huntington, WV12.2008
BS - Computer Science, Minor in Mathematics
Pikeville College
Pikeville, KY12.2004
Pursued BS - Integrated Science and Technology
Marshall University
Huntington, WV05.2002
Skills
- Cisco Switching and Routing
- Network Security Solutions
- Cisco Wireless LAN Management
- Troubleshooting Cabling Systems
- Windows, Linux, and MacOS Proficient
- Virtualization technologies (HyperV, ESX)
- Cisco Identity Services Engine
- Cisco Catalyst Center (Formerly DNAC)
- Cisco Software Defined Access
- Arubua Switching and Wireless
- OT Bacnet Traffic
- Python Scripting for Network Devices
- Presented at Cisco Live 2024 Los Vegas CSSEWN-2005
Affiliations
- Youth recreation league coach (Soccer, Baseball, and Basketball).
- Youth travel soccer coach/volunteer.
- Hiking/Fishing
Accomplishments
- Was asked by Cisco to present a customer success story for our work with business unit on multiple early field trials (EFT's). Presented at Cisco Live 2024 in Los Vegas. (Marshall University and Cisco Are Partnering to Improve the Student Experience - CSSEWN-2005)
Timeline
Associate Director, Network Operations
Marshall University
10.2024 - Current
Senior IT Infrastructure Engineer
Marshalls
10.2021 - 10.2024
IT Infrastructure Engineer
Marshall University
08.2009 - Current
IT Associate Sr. – Apple Support
Marshall University
07.2008 - 07.2009
IT Associate – Service Desk
Marshall University
04.2006 - 06.2008
Customer Information Specialist/Subject Matter Expert/Reports Analyst
Affiliated Computer Services
02.2005 - 03.2006
Student Helpdesk Supervisor
Pikeville College
09.2002 - 12.2004
MS - Cyber Security and Forensics
Marshall University
AAS - Information Technology
Marshall University Community and Technical College
BS - Computer Science, Minor in Mathematics
Pikeville College
Pursued BS - Integrated Science and Technology
Marshall University
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