KELLY KALEY
Oak Creek,US
Summary
Goal driven and dedicated professional offering practical and progressive career success in customer service and administrative support. Recognized for the ability to manage multiple, simultaneous projects utilizing well developed time management skills. Exceptional written and verbal communicator along with interpersonal relationship skills, interfacing effectively with both internal and external customers to provide superior customer service. Fully computer literate with expertise in the use of Microsoft Office, Word, Outlook, and Powerpoint. Thrive on challenging opportunities to resolve problems within fast paced work environments.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Amazon, LLC
10.2021 - Current
- Received and counted stock items to record data manually or on computer.
- Packed customer purchases in bags and boxes.
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Sorted goods for distribution in designated areas.
- Cross-trained in several departments.
- Learning Ambassador for new hire training.
Customer Solutions Representative
LTD COMMODITIES, LLC
04.2019 - 09.2021
- Process customer orders, customer returns, replacements, while efficiently using multiple systems.
- Demonstrate knowledge of a large product line including fourteen premium brands.
- Understand pricing, packaging/labeling options and logistics coordination.
- Work effectively with team members and other departments.
- Resolve billing problems and work closely with the Credit Department to resolve credit issues.
Senior Care Coordinator
CATHOLIC CHARITIES
10.2018 - 04.2019
- Conduct home visits, intake assessments, and provide case management services.
- Develop and monitor a plan of care.
- Make appropriate referrals, document services, and complete stable billing.
- Utilize community resources.
- Maintain up-to-date and accurate client files and databases.
Outbound Fulfillment Associate
AMAZON, LLC
08.2015 - 10.2018
- Pack and ship customer orders.
- Induct and sort.
- Assist in areas when needed.
Reservations Sales Agent
FRONTIER AIRLINES
04.2011 - 06.2015
- Answered phones to assist customers in making, altering, or canceling reservations.
- Recorded customer information and charged credit cards upon successful reservations.
- Answered inquiries regarding schedules, accommodations, procedures, or policies.
- Used computer to access information on schedules, rates and routes to answer customer inquiries.
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Social Worker
MANOR CARE OF KENOSHA, HEARTLAND HEALTH CARE
08.2008 - 04.2009
- Joined the medical team of this skilled nursing facility licensed for 135 beds to manage a 65 patient caseload of elderly residents, assisting with admissions and discharge planning, and developing care plans utilizing knowledge of Medicare, Medicaid, and MDS computer system.
- Utilized exceptional organizational skills to enter documentation required by Medicare and Medicaid into computer, arrange for weekly family care conferences, document case notes on residents into their charts, and compile admission paperwork.
- Assisted long term residents with billing, outside services, shopping and contact with family members.
- Established positive relationships with outside agencies such as Hospice, Division of Aging, and other nursing facilities and hospitals to provide patients with the best possible care.
- Protected the facility from fines and citations by updating patient files in a consistent and timely fashion to maintain preparedness for planned and unplanned inspections by the state.
Education
Bachelor of Arts - Social Work
CARTHAGE COLLEGE
05.2008
Skills
- Customer service
- Databases
- Documentation
- Organizational skills
- Problem-solving abilities
- Call center experience
- Case Assessment
- Case Documentation
- Community Resources
- Community Referrals
- Psychosocial assessment
- Risk Assessment
- Multidisciplinary team collaboration
- Elder Care Knowledge
Timeline
Fulfillment Associate
Amazon, LLC
10.2021 - Current
Customer Solutions Representative
LTD COMMODITIES, LLC
04.2019 - 09.2021
Senior Care Coordinator
CATHOLIC CHARITIES
10.2018 - 04.2019
Outbound Fulfillment Associate
AMAZON, LLC
08.2015 - 10.2018
Reservations Sales Agent
FRONTIER AIRLINES
04.2011 - 06.2015
Social Worker
MANOR CARE OF KENOSHA, HEARTLAND HEALTH CARE
08.2008 - 04.2009
Bachelor of Arts - Social Work
CARTHAGE COLLEGE
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