Hi, I’m
Kelly Kasper
Appleton,WI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
Work History
Service Motor Company
Front Desk Receptionist
01.2023 - Current
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Holiday Automotive
Receptionist
04.2022 - 08.2023
Job overview
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Lenz Truck
Automotive Detailer
06.2019 - 01.2020
Job overview
- Maintained clean, tidy and safe work environment.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Shined vehicle windows and windshields to remove water spots.
- Applied protective agents, including sealants, to protect surfaces.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed cars and trucks daily for auto dealership.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
Education
Fond Du Lac High School, Fond Du Lac, WI
High School Diploma
09.2016
Skills
- Expense Reporting
- Process Payments
- Travel Coordination
- Word Processing
- Greet Guests
- Mail Handling
- Verbal and Written Communication
- Team Collaboration
- Time Management
- Conflict Management
- Office Management
- Multi-Line Telephone Systems
- Bank Deposits
- Office Supply Ordering
- Office Supplies Inventory Management
- Email Decorum
- Call Forwarding
- Administrative Skills
- Confirming Transactions
- Front Desk Operations
- Email Software
Timeline
Front Desk Receptionist
Service Motor Company
01.2023 - Current
Receptionist
Holiday Automotive
04.2022 - 08.2023
Automotive Detailer
Lenz Truck
06.2019 - 01.2020
Fond Du Lac High School
High School Diploma
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