KELLY KATIS

• Stayed home to raised two daughters. While home I was President of the PTO for four years were the goal was to raise funds to support the school's needs and wants. Consulted with other professionals to gain insight and advice and build strong network within the organization. Spent eight years coaching an elementary Cross Country team. Where I represented the organization within local communities to provide advocacy services to kids and establish relationships with other organizations. Tutored math for fourth grade students. I was able to develop and implement goals and properly align students with their work load. Volunteered 5 hours a week to help out the school. I was able to cultivated and maintained relationships with community members to facilitate outreach activities.

Oversaw a territory of indirect sales outlets for AT&T Wireless. I provided merchandise support to over one hundreds accounts. My goal was to maintain the proper planograms and displays, train sales associates on our products and promotions, and travel to service calls to ensure the integrity of our company. I served accounts with knowledgeable to be friendly and supportive at every stage of shopping and purchasing. Trained accounts on their relationships goals with customers and community to promote long term business growth. I contributed to team objectives in a fast-paced environment. Informed customers of promotions to increase sales productivity and volume. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Trained new employees on customer service, money handling and organizing strategies. Maintained current knowledge of evolving changes in marketplace. Contributed to event marketing, sales and brand promotion.

Support the daily sales of a Direct Sales team. Worked under eight direct sales representatives whose territory was spread over three states. Conveyed an image of quality, integrity and superior understanding regarding service. Actively and consistently support all efforts to simplify and enhance the customers experience. Processed all sales orders in a courteous, efficient and timely manner. Effectively establish a relationship with the customers. Researched options and recommended services to address clients' needs. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Advocated for client needs within the company to improve experience and increase customer retention. Delivered prompt service to prioritize customer needs. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Provide outstanding services to customers by helping them buy precious commodities ranging from rings, bracelets, and watches. Ability to maintain confidentiality and build customers' trust. Greeting and advising customers on quality and trends of jewelry. Explaining cuts, carats, color, and clarity in jewelry and gems to customers. Preparing bills, providing warranty certificate, wrapping merchandise, making invoices, and collecting payment. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Engaged in friendly conversation with customer to better uncover individual needs.