Kelly Keeping
Hamilton,ON
Summary
Talented Team Leader with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
FatFace Canada
11.2023 - 01.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
Part-time Manager
Claires Stores Inc
09.2023 - 11.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Cleaned, closed, and secured store at end of shift.
Personal Assistant
Maldonaldo Immigration Services
02.2023 - 04.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Shift Leader/Supervisor
Tim Hortons
09.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or delays due to hazards or inefficient layouts.
- Store closing duties including sanitization of work station, shutting down equipment, closing tills, and end-of-day reports.
- Drove between locations to replenish stock.
Driver
Uber, Lyft
07.2017 - 03.2022
- Picked up and dropped off customers safely and in a timely manner.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
- Delivered food/products to customers on time and in excellent condition.
Server - FOH
Nandos Peri Peri
02.2017 - 11.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Prep/Line Cook
Rude Native Bistro
08.2014 - 04.2015
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Gary Allan Secondary School
Burlington06.2014
Skills
- Cash Management
- New Hire Onboarding/Training
- Product Organization
- Quality Control
- Customer Service/Client Satisfaction
- Proper Phone Etiquette
- Coaching and Mentoring
- Workplace Safety
- Complaint resolution
- Diversity and Inclusion
Certification
Smart Serve Certified
G-Class Driver with Personal Vehicle
Timeline
Team Lead
FatFace Canada
11.2023 - 01.2024
Part-time Manager
Claires Stores Inc
09.2023 - 11.2023
Personal Assistant
Maldonaldo Immigration Services
02.2023 - 04.2023
Shift Leader/Supervisor
Tim Hortons
09.2019 - 06.2022
Driver
Uber, Lyft
07.2017 - 03.2022
Server - FOH
Nandos Peri Peri
02.2017 - 11.2017
Prep/Line Cook
Rude Native Bistro
08.2014 - 04.2015
High School Diploma -
Gary Allan Secondary School
Similar Profiles
ELAINE TAMELAINE TAM
International Payroll Administrator at FatFace Canada CorporationInternational Payroll Administrator at FatFace Canada Corporation
Sara JukesSara Jukes
Sales assistant at FatFaceSales assistant at FatFace
Ava LewisAva Lewis
Retail assistant at FatFaceRetail assistant at FatFace
Dusan IvanovicDusan Ivanovic
Waiter/Bartender at Winona Vine EstatesWaiter/Bartender at Winona Vine Estates
ALPHONSE MWITENAWEALPHONSE MWITENAWE
Recruitment Coordinator at McMaster University, Student Success Centre (SSC)Recruitment Coordinator at McMaster University, Student Success Centre (SSC)