Kelly Kemble
Aiken,SC
Summary
Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective coaching and leadership. Excelled in multitasking and inventory management, driving product and service improvements. Skilled in fostering professional growth and building cohesive teams, demonstrating exceptional influencing skills and professionalism.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
03.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Package Handler
FedEx
07.2013 - 10.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Unpacked and repacked items in different quantities and configurations for shipment.
Medical Unit Clerk
Voorhees Center
02.2008 - 04.2012
- Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.
- Collaborated with nurses to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit.
- Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
- Promoted a culture of teamwork and cooperation by actively participating in staff meetings, trainings, and professional development programs.
- Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
- Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
- Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
- Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
- Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
- Facilitated smooth transitions for admitted patients by accurately entering demographics and insurance information into hospital database systems.
- Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Certified Nursing Assistant
Voorhees Center
08.1996 - 04.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 10+ residents under long-term care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Education
Overbrook
New Jersey06-1992
Skills
- Performance monitoring
- Complaint resolution
- Trend tracking
- Influencing skills
- Team motivation
- Coaching
- Safety
- Leadership
- Multitasking Abilities
- Team building
- Time management abilities
- Inventory Management
- Professionalism
- Customer Relationship Management
Certification
Certified Food Safety Manager,National Registry of Food Safety Professionals May 7,2024
Timeline
Team Lead
Walmart
03.2016 - Current
Package Handler
FedEx
07.2013 - 10.2015
Medical Unit Clerk
Voorhees Center
02.2008 - 04.2012
Certified Nursing Assistant
Voorhees Center
08.1996 - 04.2012
Certified Food Safety Manager,National Registry of Food Safety Professionals May 7,2024
Overbrook
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