Kelly Ianiero
Flower Mound,TX
Summary
Versatile and resourceful leader with broad experience in project management and account support. Key strengths include process improvements, KPI management, cross-functional communication, and data analysis and insights.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Trinity Life Sciences
06.2022 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Acted as a liaison between business and technical teams, shaping the client's business needs into a technical solution for internal development teams.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Gathered business requirements, establish delivery timelines, and implementation plans for client deliverables.
- Streamlined communication between clients and internal teams for smoother project execution.
- Ensured data quality – both directly and indirectly - across multiple datasets and reports, including data stewardship and governance efforts.
Program Manager
CTDI
09.2021 - 06.2022
- Align individual projects with the goals of the program
- Facilitate effective communication between the customer and operations
- Investigate and solve problems without diminishing the customer experience
- Established and built reporting for entire Amazon DGL vertical to ensure KPIs were met
- Planned, tracked, and managed multiple high value projects for customer
- Created SOPs that aligned with the customer's processes and enforced consistency in execution between multiple branches
- Implemented process improvements that increased efficiency and accuracy of the operation
- Formed a relationship with the client and established trust and open communication.
Marketing Operations and Data Analyst
Stand Steady
01.2020 - 09.2021
- Drive success through analyzing online sales margins by channel and building and managing forecasts to maintain healthy inventory levels
- Develop models to determine pricing
- Responsible for identifying data trends and making recommendations to maximize conversion rates, revenue, and profits
- Adjust strategy based on analytics and business trends to ensure successful delivery of KPI's
- Act as a liaison between operations, customer service, new product development and marketing to identify and propose business solutions to achieve financial targets
- Provide recommendations for advertising strategy to increase sales and customer conversions
- Manage marketing across multiple channels and develop strategies to optimize content and advertising for each site
- Assist in launching hundreds of new products from idea to market.
eCommerce Marketing Analyst
Stand Steady
01.2019 - 01.2020
- Partner with cross-functional owners to provide critical reporting necessary to maximize current spend as well as identify areas of opportunity for our products within the Amazon e-commerce platform
- Build and run reports from multiple data sources
- Create and manage Amazon product listings and advertisements to improve relevancy and spend effectiveness
- Explore new product ideas and run revenue models to determine price, margin, and potential sales.
Education
Bachelor of Science - Mathematics
Sam Houston State University
Huntsville, TX12.2018
Skills
- Excel
- Word
- Other Microsoft Office Programs including Power BI
- Asana Work Management
- Jira Work Managment
- SQL
Awards
- Robert L. and Ruverna F. Dunning Endowed Scholarship Recipient
- Greater Texas Math and Science Teachers Scholarship Recipient
- Reeves Scholarship Recipient
- President's List Fall 2014, Spring 2015, Fall 2015, Spring 2016
- Dean's List 2014 - 2018
Timeline
Client Success Manager
Trinity Life Sciences
06.2022 - Current
Program Manager
CTDI
09.2021 - 06.2022
Marketing Operations and Data Analyst
Stand Steady
01.2020 - 09.2021
eCommerce Marketing Analyst
Stand Steady
01.2019 - 01.2020
Bachelor of Science - Mathematics
Sam Houston State University
Similar Profiles
ANKIT KASHYAPANKIT KASHYAP
Associate Consultant at Trinity Life SciencesAssociate Consultant at Trinity Life Sciences
Mudassir ShariffMudassir Shariff
Senior Business Analyst at Trinity Life SciencesSenior Business Analyst at Trinity Life Sciences
Zara KhidrZara Khidr
Executive Assistant to UK Leadership Team (EVAP) at Trinity Life SciencesExecutive Assistant to UK Leadership Team (EVAP) at Trinity Life Sciences
Tobias CaouetteTobias Caouette
Sr. Data Engineer at Trinity Life SciencesSr. Data Engineer at Trinity Life Sciences
Hunter GoldenHunter Golden
Warehouse Associate at Price IndustriesWarehouse Associate at Price Industries