Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Kershner

Jacksonville,FL

Summary

Healthcare professional and coordinator with commitment to excellence and proven track record in medical management.

Adaptability in patient care coordination and healthcare administration. Excelled in reducing hospital readmissions and enhancing patient satisfaction through effective communication and teamwork. Skilled in clinical documentation and patient advocacy, demonstrating adaptability and a commitment to quality improvement. Known for reliability in fast-paced settings, with strong skills in leadership and strategic planning.

Overview

36
36
years of professional experience

Work History

Specialty Coordinator - Oral Surgeon & Endodontist

Aspen Dental
07.2013 - Current
  • Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex medical needs.
  • Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
  • Increased patient satisfaction rates by fostering a supportive environment that prioritized clear communication and timely response to concerns.
  • Developed strong relationships with key stakeholders such as physicians, nurses, administrators, insurance representatives, and vendors to facilitate seamless collaboration in medical management initiatives.
  • Led continuous improvement initiatives aimed at enhancing service delivery while maintaining high-quality patient care standards across all departments.

Operations Manager

Verizon Wireless
03.2006 - 07.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Facilitated smooth collaboration between departments through clear communication channels.

Medical Office Manager /Lead Surgical Assistant

Dr. J Pinsky DMP
01.1996 - 02.2006
  • Consulted with patients on treatment plans and coordinated care and recovery
  • Reduced hospital readmissions by closely monitoring patients health and coordinating post-discharge follow-up care.
  • Streamlined patient admission and discharge processes, improving overall efficiency and reducing wait times for patients.
  • Patient consulting and education with patients to ensure optimal results post-operatively.
  • Coordinate in patient surgical procedures
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Coordinated patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
  • Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Certified Nursing Assistant

Shell Point Village /Colonial Heights Convalescent
06.1989 - 06.1996
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Coordinated therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for patients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, feeding tubes and Alzheimer's Disease.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.

CNA - Private Duty

Self Employed
01.1989 - 01.1996
  • Coordinated treatment plans, physical therapy and Activities of daily living with patient and caregivers to promote patient into active and appropriate self care
  • Encouraged patients, families and caregivers as needed with empathy and clear thoughtful communication
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Education

Certified Nursing Assistant - Health Sciences

Lee Vo Tech
Ft. Myers, Fl
01-1989

Skills

  • Patient education coordinator
  • Patient care coordination
  • Effective communication
  • Patient safety
  • Patient advocacy
  • Adaptability and flexibility
  • Verbal and written communication
  • Patient care assessment
  • Quality improvement
  • Team building
  • Task prioritization
  • Self motivation
  • Professionalism
  • Staff development
  • Verbal communication
  • Clinical documentation
  • Patient confidentiality
  • Maintaining patient records
  • Interdepartmental communication
  • Medical terminology proficiency
  • Medicare compliance
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening

Timeline

Specialty Coordinator - Oral Surgeon & Endodontist

Aspen Dental
07.2013 - Current

Operations Manager

Verizon Wireless
03.2006 - 07.2013

Medical Office Manager /Lead Surgical Assistant

Dr. J Pinsky DMP
01.1996 - 02.2006

Certified Nursing Assistant

Shell Point Village /Colonial Heights Convalescent
06.1989 - 06.1996

CNA - Private Duty

Self Employed
01.1989 - 01.1996

Certified Nursing Assistant - Health Sciences

Lee Vo Tech

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Kelly Kershner