Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Keyser

Egg Harbor,NJ

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Travel Agent

SoJern Travel
01.2000 - Current
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.

Restaurant Server

Cafe Beach Club
04.2023 - 10.2023
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Restaurant Manager

Cafe Beach Club
04.2021 - 10.2023
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Mainland Regional High School
Linwood

Medical Assistant Certificate - Medical Assistant

Pennco Tech
Blackwood, NJ

Skills

  • Overseas tours
  • Client amenities
  • Hotel Accommodations
  • Executive Travel
  • Itineraries
  • Travel Insurance
  • Travel Arrangements
  • Travel Research
  • Client Relationship Building
  • Reservations Management
  • Itinerary Planning
  • Destination knowledge
  • Travel industry expertise

Certification

  • CTA - Certified Travel Associate
  • IATA
  • Sandals and Beaches Certified Advisor
  • Marriott Certified Advisor

Timeline

Restaurant Server

Cafe Beach Club
04.2023 - 10.2023

Restaurant Manager

Cafe Beach Club
04.2021 - 10.2023

Travel Agent

SoJern Travel
01.2000 - Current

High School Diploma -

Mainland Regional High School

Medical Assistant Certificate - Medical Assistant

Pennco Tech

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Kelly Keyser