Kelly Kicinski
Melbourne
Summary
Dynamic Account Executive with US DOT, Office of Inspector General experience, excelling in customer relationship management and contract negotiation. Proven track record in developing tailored pricing strategies and enhancing client satisfaction. Adept at competitive analysis and effective communication, driving revenue growth through strategic initiatives and strong account management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
US DOT, Office of Inspector General, Investigations
Melbourne
12.2017 - 12.2024
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Monitored competitors' activities and adjusted strategies accordingly.
- Identified potential new customers through research of industry trends and competitive analysis.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Ph.D. - Epidemics, Pandemics And Crisis
Yale University
New Haven, CT07-1996
Skills
- Customer relationship management
- Contract negotiation
- Competitive analysis
- Pricing strategy development
- Technical support
- Sales forecasting
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Customer service
- Sales proficiency
- Service coordination
- Needs assessment
- Goals and performance
- Revenue generation
- Strategic initiatives
- Sales strategies implementation
- Pipeline management
- Needs assessments
- Operations
- Sales expertise
- Account management
- Written and verbal communication
- Account relations
- Negotiation skills
- Customer relationships
- Processing payments
Certification
- 1997 Mortgage Brokers License
- 2002 Real Estate License
Timeline
Account Executive
US DOT, Office of Inspector General, Investigations
12.2017 - 12.2024
Ph.D. - Epidemics, Pandemics And Crisis
Yale University
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