Kelly Kidder

Provide excellent customer service, communication and interpersonal skills-ability to understand, communicate, and interact with others. Supervise employees-provide direction, coaching and training. Delegate staff duties and ensure reports are completed. Assist branch manager in completing schedules, reports, ensure compliance, conflict resolution and problem solving for customer complaints. Ability to perform all branch operations such as wires, notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance and audits, cross selling and referrals. Taking loan applications (HELOC) and closing of loans, lead team meetings, digital and on-line banking, web capture and complete all duties assigned

Achieved individual sales goals, identify customer needs to cross sell, marketing, processed transactions, opened accounts, and performed account maintenance, addressed customer complaints and concerns with conflict resolution and problem solving. Opening and closing of branch, ATM and vault balancing.

Oversee all aspects of running busy payday loan/pawn shop, including providing excellent customer service, sales and marketing. Manage all administrative procedures, audits and operations. Recruiting and training of all employees, appraisals and scheduling, reviewing daily operations, production and performance results and communicating results with staff, set goals for staff to maximize store profit, daily reminder calls to customers, store presentation and daily banking procedures.