Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kelly Kiger

Stanwood,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Digital Coach

Walmart
Monroe, WA
05.2022 - Current
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Trained new employees on proper protocols and customer service standards.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Fresh Assistant Manager

Walmart
Monroe, WA
05.2020 - Current
  • Determined and implemented appropriate productivity, quality and service goals.
  • Completed cycle counts and monthly inventory.
  • Trained and led team of department team members.
  • Purchased new inventory according to expected regular and holiday demand.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained compliance with health code standards.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed overstocking, restocking and inventory control procedures.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Developed detailed plans based on broad guidance and direction.

Assistant Manager

Walmart
, WA
02.2001 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Developed succession plans and promotion paths for staff.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Carefully documented statements, observations and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.

Education

Associate of Science - Criminal Justice

Skagit Valley College
Mount Vernon, WA

Associate of Arts - Psychology

University of Phoenix
Tempe, AZ
06.2013

Skills

  • Creativity and Flexibility
  • Accident Investigations
  • Employee Relations Oversight
  • Performance Optimization
  • Exit Interviews and Processes
  • Merchandise Promotion and Display
  • Sales Tracking
  • Verbal and Written Communication
  • Management Training
  • Business Leadership
  • Issue and Complaint Resolution
  • Team Goals

Timeline

Digital Coach

Walmart
05.2022 - Current

Fresh Assistant Manager

Walmart
05.2020 - Current

Assistant Manager

Walmart
02.2001 - Current

Associate of Science - Criminal Justice

Skagit Valley College

Associate of Arts - Psychology

University of Phoenix

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Kelly Kiger