Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager
Kelly King

Kelly King

Customer Service / Documentation
Hudson,FL

Summary

"True leaders accomplish tasks through serving and collaboration, not through intimidating and force".

  • Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
  • Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and business operations.
  • Energetic Online Customer Service Representative experienced in responding to website, email, chat, and phone inquiries to meet needs of customers.

Overview

24
24
years of professional experience

Work History

Document Specialist / Loan Processor

Wells Fargo Bank - Through Talentbridge
Virtual - Seasonal, FL
01.2021 - 08.2021
  • Approved over 10 million dollars in PPP Loans with 100% accuracy from Quality Assurance team.
  • Prepared digital files, physical documents, and work requests while complying with company guidelines.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Assisted Learning and Development department by training people new to Loan Department.

Customer Service Specialist

Amazon.com Services LLC
Virtual - Seasonal, Florida
08.2020 - 11.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 100 calls, emails and chats per day, addressing customer inquiries, solving problems and providing product information.

Owner/Operator

Bargain Bin Warehouse
Lakeland, Florida
01.2011 - 03.2016
  • Managed day-to-day business operations.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Founded and managed thrift / consignment business, growing revenue to $40,000 in first year.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Administrative Assistant / Sales

ABA Collectibles
Lakeland, Florida
08.1991 - 01.2010
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conversed with 500-3000 people daily, during in person sales events.

Education

Associate of Arts - Business

Polk State College
Lakeland, FL
2016

Skills

  • Active Listening
  • Special Projects
  • Digital File Organization
  • Document Distribution
  • Project Assistance
  • Customer Satisfaction
  • Document Verification
  • Customer Data Confidentiality
  • Coaching and Mentoring
  • Team Leadership
  • Project Support
  • Document Management System Software
  • Document Compliance
  • Document Control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Document Specialist / Loan Processor

Wells Fargo Bank - Through Talentbridge
01.2021 - 08.2021

Customer Service Specialist

Amazon.com Services LLC
08.2020 - 11.2020

Owner/Operator

Bargain Bin Warehouse
01.2011 - 03.2016

Administrative Assistant / Sales

ABA Collectibles
08.1991 - 01.2010

Associate of Arts - Business

Polk State College

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Kelly KingCustomer Service / Documentation