Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelly Kirby

Government, Customer Service
Newman,CA

Summary

Hardworking and passionate job seeker with strong organizational skills as well as 21 years customer service experience. The ability to multitask in a fast-paced environment with little to no supervision and a clean driving record.

Overview

25
25
years of professional experience
3
3
Certificates

Work History

In Home Nanny

Chris Casassa
Riverbank, CA
11.2020 - Current
  • Planned fun outings and educational activities.
  • Engaged with child to build positive relationships.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Provided safe transportation to and from school and extracurricular activities.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Taught children basic life skills, manners and personal hygiene.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and guided age-appropriate tasks like reading, crafts and chores.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Supervisor Customer Services

USPS
Modesto, CA
01.2020 - 11.2020
  • Maintained compliance with company policies, objectives, and communication goals.
  • Completed bi-weekly payroll for 75 employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow by inspecting routes to improve employee time management and increase productivity.
  • Handled customer complaints and resolved issues increasing our customer service ranking.
  • Conducted routine inspections to check quality and compliance with standards.
  • Developed and maintained strong relationships with customers and employees to maintain loyalty and satisfaction.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Responded to customer inquiries and complaints daily and resolved complaints to increase customer satisfaction ratings as well as establish trust.
  • Created, prepared, and delivered reports to my superiors on a daily basis.
  • Settled all grievances at the lowest level while negotiating with Union representatives.

City Letter Carrier

USPS
Newman, CA
02.1999 - 01.2020
  • Organized, sorted and delivered mail and packages in a safe and efficient manner.
  • Provided efficient, reliable service in a safe manner in the time management allotted.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Used portable devices to maintain system records by scanning items I delivered.
  • Distributed mail on foot to residences and businesses, delivering to approximately 1100 residences per shift.

Education

High School Diploma -

Modesto Evening High School
Modesto, CA
05.2001 -

No Degree -

Modesto Junior College
Modesto, CA
05.2001 -

Skills

    Time management

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Accomplishments

  • Documented and resolved grievances which led to settling all issues at the lowest level while a supervisor.
  • Supervised team of 75 employees.
  • Achieved an increase in customer service satisfaction by following up with customers to resolve service issues.
  • Finished my assigned route of 1000 homes daily in an efficient, safe manner in the time allotted.

Certification

Supervisor EAS17 USPS 12-week course

Timeline

In Home Nanny

Chris Casassa
11.2020 - Current

Supervisor Customer Services

USPS
01.2020 - 11.2020

High School Diploma -

Modesto Evening High School
05.2001 -

No Degree -

Modesto Junior College
05.2001 -

City Letter Carrier

USPS
02.1999 - 01.2020

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Kelly KirbyGovernment, Customer Service